Dow Jones Customer Service Jobs

Job Description:

Position Overview:

OPIS, a Dow Jones Company, requires a highly motivated sales development representative. This is a remote position located in the United States, with minimal travel throughout the United States & Canada. The position will report to a Houston based team.

Ideal candidates are self-starters able to qualify, validate and develop new business prospects from multiple sources including inbound marketing leads, conference and prospect lists, discovery and individual research. A dynamic personality with a desire to make connections and conversation while contributing to the success of the greater team.

Candidates must have strong communication skills, be extremely persistent, work well without supervision, be highly money motivated, be effective at building relationships, have good listening skills, be adept at asking probing questions, be assertive but not aggressive, with outstanding phone and interpersonal skills. Experience in the fuel industry is helpful but not required.

• Prior sales experience

• Working knowledge of the fuel industry is a plus

• Experience working in NetSuite is a plus; experience using LinkedIn Sales Navigator or other similar prospecting applications is a plus

• Excellent interpersonal skills and phone/email presence; can deal with others in a pleasant manner and work under varying degrees of pressure and time constraints

• Ability to work independently while still working within an integrated team structure

• A team player that recognizes and contributes to the goals of the team

• Excellent customer service skills.

• Personal initiative and ability to prioritize and multi-task efficiently and effectively

• Demonstrated success in uncover business potential through pre-sales preparation work and with a good understanding of the client’s needs to progressing lead

• English (verbal and written) proficiency required

• Limited travel unless occasionally for conferences / exhibitions / trainings / team meetings

What you will do:

• Maintain a self-starter attitude while creating outreach strategies for new lead generation methods

• Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward

• Qualify all inbound leads for the sales team

• Support sales colleagues on outbound strategies and lead generating efforts

• Establish active communication and engagement with prospects to create new leads and sales openings

• Collaborate with sales teams by creating innovative lead generation ideas

• Become familiar with OPIS product portfolio

• Assist sales colleagues by responding to client support requests

• Utilize NetSuite to track all client interactions

• Provide NetSuite reporting metrics to sales leaders

• Providing clients, both internal and external, with timely assistance as required to help build and cultivate prospect relationships in order to move opportunities through the sales funnel.

• Helping to drive leads and online traffic with web-based activities and programs in partnership with Marketing function.

• Other duties as assigned

You Have:

• University degree

• 1 to 3 years of experience preferred in sales development and lead qualification

• Knowledge and genuine interest in the energy and fuel industry

• Highly organized and efficient at managing day to day business with multiple priorities

• English language skills are imperative. Additional languages would be an advantage

• Strong oral and written communication skills

• Mature, confident & self-motivated with a passion for excellence

• A quick learner of new products and sales approaches

Other skills:

• Proficient in CRM solutions (NetSuite)

• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.)

• Basic familiarity and comfort working in the Google Suite / Gmail

• Conduct effective presentations to all levels of clients

• Communicate effectively with all levels of decision-makers and employees of the client

• Write reports in a clear and concise manner

• Represent and communicate with a diverse population

• Maintain professionalism and confidentiality always

• Team player who works collaboratively with colleagues, management, and all points of the organization

• Capable of collaborating effectively with clients and internal team members and leadership

• High ethical standards are practiced both externally and internally

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: OPIS

Job Category: Sales

Union Status:

Non-Union role

Pay Range: $40,000 - $160,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 39649