Dow Jones Customer Service Jobs

Customer Service

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If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

Job Information

Dow Jones Billing Analyst in United States

Job Description:

This role will report to the Order Management Associate Director remote.


  • Perform billing, daily reconciliations, research and customer service-related activities supporting the company's business operations

  • Perform payment application while making sure payments are applied accurately and in a timely manner.

  • Monitor the central email box where customer billing replies and inquiries go, along with answering phone calls through the billing line

  • Enter detailed notes and updated client information in our CRM system

  • Work with Dow Jones Finance team to complete vendor forms and customer registrations

  • Submit customer invoices into their designated billing portals, as needed

  • Meet defined department and individual goals along with assigned month end reporting requirements and metrics

  • Assist our Collections Specialist as needed, with Collection related responsibilities

  • Establish and maintain effective and cooperative working relationships within the department and company including OPIS, AXXIS, and Dow Jones. Communicate with internal staff regarding customer’s accounts

  • Maintain client confidentiality and always deliver a friendly, but professional level of service

  • Comply with company and departmental policies, procedures and performance standards including internal controls and SOX compliance

  • Research and perform special projects and other administrative activities, as needed

Required Skills:

  • 2+ years in the accounting field, strongly preferred

  • Associate degree in Accounting, Finance, Business Administration, or related field preferred.

  • Ability to demonstrate Intermediate level Microsoft Excel skills

  • Knowledge of Google Suites, including G-sheets, Docs and Slides

  • Understanding of generally accepted accounting principles, and internal accounting controls

  • Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines

  • Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

  • Effective research and problem-solving skills

  • Must be able to work from 8:30am to 5:30pm ET

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Finance

Union Status:

Non-Union role

Pay Range: $40,000 - $160,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 36543