Are you a people person?
If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.
Job Description:
OPIS, a Dow Jones company, is seeking an exceptional individual to join our order management team. In this role, you will perform daily invoicing for both the OPIS and AXXIS business lines. Monitor and action on items in a shared billing mailbox. Research and resolve all errors and discrepancies. Run reports and troubleshoot as needed. Comply with billing internal controls and participate in special projects. Establish and maintain positive business relationships both internally and externally to promote company goals. Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.
Roles and Responsibilities:
Perform billing, research and customer service-related activities supporting the company's business operations
Ensure billing cycles are handled efficiently and accurately
Work in a team environment, while establishing and building strong relationships both internally and externally to promote company goals
Learn systems in a timely manner and adapt to changing processes and procedures
Comply with company and departmental policies, procedures and performance standards including internal controls and SOX compliance
Analyze and answer inquiries from internal and external customers
Utilize systems and tools in order to achieve department objectives
Identify opportunities for improvement and proactively work with all stakeholders to implement improved processes
Address/Resolve escalations
Complete administrative tasks and perform other related duties as assigned
Participate in special projects
This role is required to work US hours, 8:30am to 5:30pm EST. Shift allowance will be provided.
Required Skills:
Understanding of the billing and customer service activities, generally accepted accounting principles, and internal accounting controls
Demonstrate strong organizational and interpersonal communication skills
General understanding of Microsoft Office Suite of products including, but not limited to Excel and Word
Ability to work in a deadline oriented environment
Ability to adapt to constantly changing environments & priorities
Excellent communication skills; verbal and written as well as excellent phone and email etiquette
Demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts
Must be able to work independently and to exercise good sound judgment
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Effective research and problem-solving skills with attention to detail and accuracy
Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.
Business Area: OPIS
Job Category: Finance
Union Status:
Non-Union role
Pay Range: $40,000 - $160,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 37030
