Dow Jones Customer Service Jobs

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Job Information

Dow Jones Accounts Receivable Specialist in United States

Job Description:

This role will report to Order Management Associate Director remote.

Responsibilities:

  • Regular and prompt phone and email contact with customers who are approaching or have reached an overdue status to minimize bad debt risk

  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives

  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner

  • Meet defined department and individual goals along with assigned month end reporting requirements and metrics

  • Establish and maintain effective and cooperative working relationships within the department and company including OPIS, AXXIS, and Dow Jones. Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

  • Manage customers by remaining polite, tactful, firm, and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner

  • Maintain client confidentiality and always deliver a consistent and professional level of service

  • Enter detailed notes and client information in our CRM system, NetSuite

  • Coordinate with outside collection agency to address extreme bad debt clients

  • Work with billing team to monitor the central email box where customer billing replies and inquiries go

  • Review customer accounts on a regular basis for account cleanup and submit requests to billing team to perform cleanup transactions

  • Work with Dow Jones Finance team to complete vendor forms and customer registrations

  • Submit customer invoices into their designated billing portals, as needed

  • Research and perform special projects and other activities as needed

Performance Expectations:

  • 2-3 years+ collections experience preferred

  • Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines

  • Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

  • Develop a positive working relationship with internal and external stakeholders

  • Solid Microsoft Excel skills, preferred

  • Solid Google suite knowledge, including Gsheets, Docs and Slides preferred

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Business Area: OPIS

Job Category: Finance Group

Union Status:

Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 34857

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