This role will report to Order Management Associate Director remote.
Regular and prompt phone and email contact with customers who are approaching or have reached an overdue status to minimize bad debt risk
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
Meet defined department and individual goals along with assigned month end reporting requirements and metrics
Establish and maintain effective and cooperative working relationships within the department and company including OPIS, AXXIS, and Dow Jones. Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
Manage customers by remaining polite, tactful, firm, and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
Maintain client confidentiality and always deliver a consistent and professional level of service
Enter detailed notes and client information in our CRM system, NetSuite
Coordinate with outside collection agency to address extreme bad debt clients
Work with billing team to monitor the central email box where customer billing replies and inquiries go
Review customer accounts on a regular basis for account cleanup and submit requests to billing team to perform cleanup transactions
Work with Dow Jones Finance team to complete vendor forms and customer registrations
Submit customer invoices into their designated billing portals, as needed
Research and perform special projects and other activities as needed
2-3 years+ collections experience preferred
Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
Develop a positive working relationship with internal and external stakeholders
Solid Microsoft Excel skills, preferred
Solid Google suite knowledge, including Gsheets, Docs and Slides preferred
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Business Area: OPIS
Job Category: Finance Group
Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified
Req ID: 34857