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Dow Jones Associate Director Client Services Manager/Implementation Project Manager, OPIS in Romania

Job Description:

Associate Director Client Services Manager/Implementation Project Manager

Axxis, a leading provider of cloud-based solutions to address downstream petroleum process automation, is seeking a Client Services Manager / Project Manager to supervise and govern software deployment, upgrade, customization, and integration projects for the growing customer base. This position resides within the Professional Services group and serves as the central point of contact throughout a customer deployment of Axxis products and service offerings.

The Client Services Manager / Project Manager manages all aspects of the software’s implementation lifecycle including: solution definition, requirements gathering, detailed design, software development and configuration, testing and deployment. This position requires strong customer facing skills to manage delivery resources and to provide value added consulting services while managing customer engagements.

Duties and Responsibilities

  • Work with customers and partners to develop solutions using Axxis products and services offerings to accomplish their objectives

  • Build well-structured project plans that align with the contracted scope of work

  • Manage project financials using company defined procedures and tools

  • Schedule and facilitate project status meetings

  • Develop and maintain documentation that effectively communicates project status

  • Set and manage client expectations throughout the project

  • Facilitate working sessions and meetings required to drive requirement, communicate status and/or resolve project issues

  • Provide direction to project resources (internal and external), monitor development efforts, assemble key project deliverables, mitigate risk, and drive issue resolution

  • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectation

  • Motivate and build teams who are dedicated to project delivery

  • Escalates issues when needed for timely resolution

  • Acquire Axxis product knowledge to deliver customer implementations successfully

Required Qualifications

  • Bachelor Degree in Business, Project Management, and/or Information Systems or equivalent experience

  • 10+ years of software implementation experience and/or consulting experience in applying technology to meet customer needs

  • 7+ years of project management experience (externally facing)

  • Hands-on self-starter with a proven track record of success

  • Analytical problem-solving skills (Consulting ability)

  • Ability to manage customer expectations in complex situations as well as align with best practices

  • Full software implementation life cycle or development experience that include COTS or custom developed solutions

  • Strong communication skills; both written and verbal

  • Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks

  • Demonstrated ability to make satisfied customers a priority; polite and courteous to all and able to handle difficult customers with respect

  • Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation

  • Ability to travel up to 15%

Desired Qualifications

  • Downstream petroleum industry experience

  • Accounting experience a plus (Accounts Receivable/Accounts Payable, QuickBooks)

  • ERP / back office software knowledge (JDE, SAP, Oracle)

  • IT Network, Windows, MS Suite, SQL

  • Agile Software Development

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Business Area: OPIS

Job Category: Sales Group

Req ID: 30956