Dow Jones Customer Service Jobs

Customer Service

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Job Information

Dow Jones Assistant Manager, Partnerships in Tokyo, Japan

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Job Description:

What do we do?

Dow Jones provides news and business information to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. It has produced unrivalled quality content for more than 125 years and today has one of the world’s largest newsgathering operations with nearly 2,000 journalists in more than 75 bureaus globally. Its leading publications and products include the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

United by our ambitions, the Dow Jones Customer group will attract and retain customers by

creating distinctive experiences and valued relationships for mutual profit. We work across all of the elite Dow Jones brands to appeal to a broad, high-level client base and provide a distinctive experience to each one. In addition, the group’s focus is on consistently providing excellent service and developing and nurturing valued, lasting relationships with our customers.

Who is my manager?

Partnerships Director, Japan

What are my accountability?

Commercial Partnerships (75%)

  • The Commercial Partnerships team is focused on accelerating our subscriber base in Japan, forming commercial partnerships with designated partners.

  • Identifying and converting revenue generating high volume deals to grow the Dow Jones franchise of subscribers.

  • Identifying new partners to work with through prospecting, cold calling and building excellent relationships.

  • Face to face and telephone contact with all accounts to build relationship, educate customers regarding our offerings to execute the engagement, incremental and new business objectives.

  • Increase engagement and registered users within partnerships

  • New business development to include incremental revenue and new business accounts.

  • Work with customer service to ensure optimum account management

  • Maintain data, contacts and notes in CRM system

  • Work in conjunction with marketing to optimize engagement with Partnerships and drive new business

  • Improve performance of the function / department through the analysis of existing business processes, identifying innovative alternatives and recommendations for more effective or efficient ‘ways of working’ / product / service

Circulation Sales (25%)

  • Maintain and renew current Amenity accounts.

  • Create new pipeline and sell new Amenity deals.

  • Directly respond to inquiries and answer questions regarding accounts.

  • Front line contact on accounts from internal customers such as delivery ops, fulfillment and customer service, operations to processes change in volume.

  • EBM (fulfillment management system) new account set up, EBM data entry for new amenity program & future planning.

  • Check Airline lounge placement, get lounge representative to take pictures and send to client if necessary.

What do you need from me?

  • Bachelors degree

  • A passion for sales and new business with an eye for spotting an opportunity

  • Ability to sell in a consultative, professional manner to senior executives

  • Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented

  • Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal

  • Attention to detail with the ability to multitask and prioritise tasks accordingly

  • Ability to be able to build relationships both internally and externally

  • Self-motivated , trustworthy and builds confidence

  • Knowledge and interest in the financial markets desirable

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: COMMERCIAL PARTNERSHIPS

Job Category: Sales Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 19567

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