Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations with nearly 2,000 journalists in more than 75 bureaus globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
The Professional Information Business (PIB) at Dow Jones plays a critical role in the delivery of key B2B products in order to be the power behind global businesses.
The Partner Success Specialist has expert project and partner management experience, and is responsible for supporting the PIB Partners and Licensing team in managing Partner support.
The successful candidate is hands-on and highly detail oriented. We also require strong collaboration skills, the ability to multi task multiple complex projects simultaneously.
Assist Regional Heads and Global Content Licensing Manager with key objectives
Assist in defining and managing Partner Activation, On-boarding, and Maintenance strategies and tactics, as well as developing processes and any associated tools for reporting/communications
Maintain high levels of partner satisfaction through regular communication and establishing strong relationships with all Partners
Maintain accurate and appropriate records within the global CRM systems
Support and work with PAL team in successfully onboarding partners once agreements are signed or modified.
Assist PAL team in retaining Dow Jones’ contracted revenue and/or content provision
Take prospective partners through our Partner Process
Work with the Customer Service, Sales and Marketing teams
Work in close collaboration with Legal, Finance, Product and Tech teams
Manage both internal and external expectations on processes, timelines, approvals, and deadlines
Content Licensing Work Activities
Support United States tax compliance reporting and escalation activities
Perform research activities and requests
Participate and represent PAL at weekly and working committee meetings
Support creation and testing of partner and publisher source lists and queries
Support Internal database-related requests as required
Commercial Partnership Work Activities
Coordinate and manage day-to-day operational activities for new and/or existing partners
Coordination of all certification and post-certification activities
Data Analysis and Reporting Activities
Bachelor’s degree with around 3 years of relevant (relationship management) work experience in media, information business or financial services industry.
Fluency in spoken and written English (Mandarin Chinese, Cantonese and/or Japanese a huge plus)
Must be a self starter with entrepreneurial skills to identify how to progress multiple and varied projects with the new alliances the business forms
Experienced in change management & creating and applying new processes
Ability to articulate a vision and gain the buy-in of key stakeholders
Excellent presentation and written communication skills, with an attention to detail
Proven ability to work well within a team environment while accomplishing individual projects
Ability to work non-traditional hours as required, as part of a global team
Must be able to remain flexible in the work environment, while managing multiple priorities under time constraints in a fast paced environment
Proficient PC skills required, including the use of Salesforce, office collaboration software, word processing, presentations, spreadsheets, & project management software
If this position matches your experience, skills and motivations please submit your CV and a covering letter detailing why you feel you are suitable for the role.
[Please note only candidates requested for interview will be contacted].
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - OFFICE
Job Category: Strategy Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 18833