We are looking for a Quality Analyst to join our Companies & Executives (C&E) Quality team of 3 Quality Analysts.
The team is embedded with the C&E research team to create, maintain and oversee quality standards. The team is also responsible for providing feedback and guidance to ensure process adherence focusing on post- product quality management.
As Quality Analyst of the team you will develop new quality monitoring processes, oversee the governance of quality standards, coordinate quality monitoring, provide feedback and remedial action.
You will report to the Manager, C&E Quality
Develop and implement quality control best practices across Companies & Executives content sets.
Assist in creating, compiling and analyzing quality reports that measure how well quality standards are being met and exceeded
Monitor the overall accuracy and completeness of company and executive data entered by internal C&E researchers as well as the performance of individual researchers
Ensure data processed by the C&E research teams is accurate, complete and timely
Provide timely responses to content questions escalated by customer service and internal colleagues
Collaborate with embedded C&E Research Team and other teams to maintain existing content and test new content sets
Perform testing of new or enhanced system functionality
Proficiency in Korean language
Fluency in written and spoken English
Analytical skills and resourcefulness in problem-solving
Attention to detail
Proficiency in G- suite and Microsoft Office tools
Education to a degree level
Knowledge of coding applications such as SQL or Python
Familiarity with a broad range of U.S. and global companies
Comprehensive Insurance Plans
Employee Referral Program
Wellness and Fitness Programs
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 27805