Dow Jones Customer Service Jobs

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Job Information

Dow Jones Technical Account Manager in PRINCETON, New Jersey

Job Description:

About Our Organization:

Dow Jones is a global news and business information provider, delivering content to consumers and organizations worldwide across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's most significant news-gathering operations globally. It produces leading publications and products, including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, Dow Jones Risk & Compliance, Dow Jones Newswires. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

Dow Jones powers businesses, governments, and financial institutions with award-winning journalism, in-depth content archiving and indexing, robust data sets, and flexible information tools. Whether you want to uncover market advantage, integrate data into a workflow, or manage risk, Dow Jones has a portfolio of solutions to meet your information needs.

About the Role:

Dow Jones is looking for a Technical Account Manager within their Newswires feeds Integration Team to work with prospects and customers to understand their requirements and provide consultation and technical support around the products and content available to them and how to best integrate. You are a person that can work in any environment. You will report to the Technical Account Management Manager.

We want to hear from you if you have experience finding solutions for customers and delivering measurable results and services.

You Will:

  • Work directly with customers and partners in a consultative capacity to understand their needs and provide solutions to meet their goals. Develop solution designs and implementation documentation to agree with the customer and for Dow Jones' records.

  • Work with the Sales and Partner teams to ensure that we understand the customers' overall goals.

  • Develop and deliver customer presentations to illustrate how the solution will meet their needs and how easily they can integrate our products into their platforms and services.

  • Work with customers and partners, both pre and post-sales, to ensure they get the most significant value from our content and make recommendations for improvements.

  • Plan and project manage all elements of customer engagements, such as agreeing on the scope and implementation plans, and providing status updates.

  • Provide 2nd-level support for Customer Service for all technical related issues for Newswires feed products. Troubleshoot technical issues for customers and partners post-implementation and provide them with solutions to overcome them.

  • Work with the Dow Jones Engineering teams to ensure customer and partner implementations are set up correctly, and any post-implementation issues are resolved promptly.

  • Provide feedback to Dow Jones Product and Technology teams on the latest requirements, customer technology trends, and any lessons learned from engagements.

  • Complete customer and partner certifications for all changes and new implementations to ensure they follow Dow Jones' requirements.

  • Assess previous implementations regularly to ensure they follow Dow Jones' certification requirements.

  • Ensure that all customer feeds are terminated at the end of their engagement and that the necessary action is taken to ensure billing has stopped.

You Have:

  • Bachelor in Computer Science or equivalent.

  • 3+ years of progressive experience in data communications, including TCP/IP, firewalls, routers, circuit provisioning, XML, and Web technologies.

  • Knowledge and hands-on experience with complex, integrated systems with multiple schedules and layers of dependencies.

  • Demonstrate and manage important details following business strategy.

  • You will keep up-to-date with technology and industry developments.

  • Experience in project managing customer implementations

  • Communicate technical issues in lay terms to financial professionals and other non-technical roles.

  • Skills with demonstrated experience working in a matrix environment, building and encouraging productive working relationships across multiple departments.

  • Experience communicating at all levels.

  • Experience preparing and delivering presentations.

  • Experience with financial products, online media, publishing, and social networking.

  • National and international travel may be required.

#LI-Onsite #LI-AJ1

Our Benefits

  • Comprehensive Insurance Plans

  • Retirement Plans

  • Employee Referral Program

  • Subscription Discounts

  • Fitness Reimbursement Program

  • Paid Time Off

  • Region Specific Benefits, as applicable

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.


Job Category: IT Development Group

Union Status:

Union role

NYC Pay Range: $65,000 - $200,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 34750