As a member of the Customer Experience Design team (CXD), you will be challenged to think about the complete end-to-end customer experience for all of Dow Jones’ Consumer products--from a new customer ordering a subscription to The Wall Street Journal, to the 20-year subscriber who calls customer service to report a delivery issue, or the corporate WSJ.com customer who is having trouble logging in to her account.
In this ten-week internship, you will help us evaluate and improve our customer experiences. You will gain a fuller understanding of how DJ internal teams operate, and you’ll work with the Customer Experience Architects who make experience recommendations based on customer feedback and best practices.
CXD is part of the Customer Service & Experience Design department, which is responsible for consistently providing seamless customer service, purposeful experiences, and valued, lasting relationships with our customers. All of our team members are passionate about always being the 'customer' and work to incorporate our CSXD core values into their work every day. We are looking for applicants that are Curious, Unique, Self-Starters, Team Players, Open, Motivated, Educated, and Respectful.
You must have:
An ability to problem-solve: be a self-starter when tackling projects and constantly ask “what could go wrong for the customer?”
An ability to manage multiple projects and moving parts within a project at once, as well as being able to prioritize and reprioritize as business needs change.
An intellectual curiosity about paid content and media. The CXD team consistently examines good and bad customer experiences inside and outside of the publishing industry and is on top of the latest digital industry news and trends.
We're looking for candidates who are working towards a bachelor's degree with at least one year of school completed.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE
Job Category: About Us
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 23576