Dow Jones Customer Service Jobs

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Job Information

Dow Jones Strategic Operations Analyst in PRINCETON, New Jersey

Job Description:

About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will get into the weeds of a particular organizational problem but also be able to make a high-level presentation of findings to key figures throughout the organization. You will be based in our Princeton, New Jersey office and report to the Sr. Manager, Strategic Operations.

You Will:

  • Establish the coordination of project activities and ensure the quality, timeliness, and integrity of ongoing projects and schedules. Ensure adherence to deadlines.

  • Organize, lead, and facilitate project-related meetings, including the creation of agendas and preparation of materials.

  • Maintain detailed records and documentation of projects and develop uniform procedures for storing and keeping appropriate documentation.

  • Provide feedback to improve processes as appropriate.

  • Track project changes and produce updated schedules and calendars/timelines as required.

You Have:

  • 1-2 years of operational experience.

  • Experience in B2B products and services.

  • Collaboration experience in a matrix environment and by leading employees and/or vendor partner resources.

  • Ability to manage multiple, complex, on-going tasks, and projects.

  • The willingness to travel 10/20%.

  • Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management.

  • Technical acumen (Preferred).

  • Bachelor's degree or equivalent work experience.

  • Excellent presentation and knowledge transfer skills (Desired).

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Medical, Dental and Vision Insurance Plans

  • Education Benefits

  • Paid Maternity and Paternity Leave

  • Family Care Benefits

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Project/Program Management

Union Status:

Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 39696

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