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If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Sr. Collections analyst will work with a team of 6 other analyst to maintain a high volume portfolio of customers across all Dow Jones digital subscription products. You will resolve customer-billing inquiries, send follow-up inquiries and communicate with sales teams, customer service teams and operation support teams. You may also be asked to assist in some departmental reporting and participation in special projects. You will be based in Princeton, New Jersey and report to the Global Collections Manager.
Provide regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk. This is to be completed by achieving assigned collections and call quality targets.
Act in compliance with our goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals.
Communicate with the Sales Department on past due accounts at specified intervals.
Inform sales representatives and management of changes in account status promptly.
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
Establish a cooperative working relationship within the department and company (ex. Disputes, AR).
Communicate with internal staff regarding customer payments and issues preventing a resolution.
Provide excellent customer service and follow-up frequently for payment and commitments.
Provide high-quality customer service.
Always maintain client confidentiality and deliver.
Assist customers with vendor registration through online customer payment portals.
Enter detailed notes and client information in the online collection tool.
Research and perform special projects and other activities.
Provide backup support for Collections Supervisor.
5 years+ collections experience
Strong attention to detail, are goal oriented, and have the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines.
Demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
Develop a positive working relationship with all partners.
Solid Microsoft suite skills, including Excel, Word and PowerPoint.
Experience using several functions in Google Suite and maintaining complex documents in Google Drive (google sheets, google docs and google slides).
Comprehensive Healthcare Plans
Paid Time Off
Comprehensive Medical, Dental and Vision Insurance Plans
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Employee Referral Program
Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line.
Business Area: FINANCE
Job Category: Finance
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 37079