Dow Jones Customer Service Jobs

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Job Information

Dow Jones Senior Director, Global Payment Services, GFO in PRINCETON, New Jersey

Job Description:

The Company

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and newly acquired Investor’s Business Daily. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Global Finance Operations

The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of Dow Jones, as well as shared services for NewsCorp HQ and other NewsCorp Companies. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, industry best practices, and a service-oriented process improvement culture.

The vision of GFO is to continue striving to be a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.

The GFO goal is to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and “can do” attitude.

Position Overview:

Direct and lead Dow Jones payables teams including: Accounts Payable, Procure to Pay, Travel & Entertainment, and Payroll. Providing leadership and direction for the team, ensuring the accuracy and efficiency in disbursements; while adding value to organization through analysis and review. Ensure payable/travel activities are in line with overall goals/strategy and policy of the company.

Facilitate and lead cross-functional teams with key business partners/principals to develop effective cost reduction strategies, implementation plans and achieve the optimal service levels.. Position has insight to helping define and mold guidance regarding policies and procedures and affecting behavioral changes in spend. Continuous analysis and review of processes, data, procedures and issues to help identify, and affect change, streamline processes and improvements.

Manage growing shared services business for other NewsCorp companies through partnering with internal customers and striving for continuous improvement. Building and leading growth through scalable and repeatable processes and enhancements.

Roles and Responsibilities/skills:

  • Responsible for over $1 Billion in payments made annually; over 200k invoices processed, in 34 currencies, 47 business units and 15k suppliers/vendors.

  • Responsible for overseeing the travel team which handles over 50k reports, upwards of $30M in expenses annually in 28 countries

  • Responsible for overseeing the regional Payroll teams; for a multitude of separate legal entities, currencies, countries and shared services

  • Manage related vendor relationships within payable team

  • Team of approx. 5-6 direct reports; approx. over 40 global staff

  • Ensure business partners/principals understand their accountabilities in this process.

  • Key is optimizing process, implementing change and managing associated risk

Qualifications:

  • Minimum 15 years of experience in Accounts Payable, Information Systems and/or Finance preferred.

  • SAP, Open Text & Concur experience a definite plus

  • Ability to prioritize and manage multiple projects simultaneously; results focused

  • Ability to effectively persuade/influence others and interface well with all levels of management required, internally and externally; ability to lead and transform.

  • Demonstrated leadership and results in Project Management, experience in various aspects of finance affecting Dow Jones Affiliates globally, team facilitation, problem solving skills, and excellent written and oral presentation skills required.

  • Demonstrates strong analytical skill required for strategic decision-making as it relates to category management.

  • Experience with vendor relationship management

  • Must be high energy and able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

  • Align communications strategy to keep business partners informed of progress/benefits relating to strategic projects and initiatives, and update payables collateral with key best practices in the industry; measure and track performance relating spending, and define budgetary impact.

  • Provide professional developmental opportunities for staff and a collaborative work environment. Develop succession plans for key managerial positions. Collaborate with the People team and other key departments in the development and implementation of other programs as required.

  • Advanced conceptual, analytical, and problem-solving abilities.

  • Ability to manage challenging expectations effectively and resolve conflicts efficiently.

Education:

  • Four-year college degree in business or technical area or equivalent business experience.

  • M.B.A., legal certification, and/or C.P.M. (Certified Purchasing Manager) is desirable.

Travel Requirements:

  • 20% domestic/international travel possible.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 28730

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