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Job Information

Dow Jones Senior Analyst, GFO, Order Processing in PRINCETON, New Jersey

Job Description:

The Senior Analyst, GFO, Order Processing is responsible for reviewing and troubleshooting sales orders, vendor reports and reconciling various reports related to order processing and billing. The ideal candidate will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules. You will also be responsible to work to improve the processes, find efficiencies, and work toward streamlining processes and systems.

Key Responsibilities/Accountabilities:

  • Process and manage Trial, Sale and Cancellation orders into CRM/billing system for the complete Factiva, R&C, WSJ Corp and eFinancial product suite, in addition to new acquisitions, and ensure that all business rules are followed.

  • Assist Customer Service, Credit Control, Accounts Receivable and Finance departments with account and client queries.

  • Provide backup and data related to billing for Financial Audits.

  • Work through recent acquisitions and provide recommendations toward streamlining processes and systems.

  • Training – both on process flow and CRM functionality.

  • Participate in testing and implementing system and process improvements, including creating documentation & test case development.

    Key Relationships Internally and Externally:

  • Work closely with the Sales, Customer Service, collections, AR and acquisition teams to ensure that all order process functions are executed in a timely and accurate manner, and find improvement opportunities.

  • Work closely with Finance, Credit Control, Accounts Receivable and Customer Service teams to ensure that communication is effective and that all issues are followed up promptly.

  • Work closely with Legal and Tax departments to ensure legal and tax related documentation is in alignment with legislation.

Knowledge, Skills and Experience Required:

  • Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.

  • Superior interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.

  • Ability to troubleshoot problems and find solutions with systems and processes

  • Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.

  • Excellent time and resource management skills to ensure that work is completed efficiently.

  • Strong working knowledge of Microsoft Applications primarily Excel, Word, Visio and MS Project.

  • Knowledge of Customer Relationship Management (CRM) and billing systems preferred.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

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Req ID: 28768