Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

and acknowledge the <a href="https://images.dowjones.com/wp-content/uploads/sites/35/2019/12/23153556/Applicant-Privacy-Notice12-23.pdf" target="_blank">Dow Jones Applicant Privacy Notice </a> and <a href="https://www.dowjones.com/cookies-policy/" target="_blank">Dow Jones Cookie Policy </a>, including data tra
reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones People Operations Manager in PRINCETON, New Jersey

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy.

Job Description:

Job Description

Join the People Operations team as a key member responsible for shared service support within the News Corporation.

MAIN JOB RESPONSIBILITIES:

  • Collaborate with application users and stakeholders to develop requirements for requested Workday enhancements

  • Recommend Workday technical solution taking into account priorities and tradeoffs, and drive alignment among stakeholders

  • Manage implementation/enhancement projects, build and execute detailed implementation plans, including design, build QA/ test, deploy and support components

  • Lead functional analyst to troubleshoot and resolve Workday issues; escalate issues with application management support (AMS) partners

  • Provide support to News Corp and Dow Jones, Storyful and NTS by analyzing user issues and resolving them via technical solution and/or process re-engineering

  • Enforce the system migration procedures in comply with existing SOX change control policies

  • Assist the department to maintain proper internal control for SOX Compliance

  • Identify opportunities to enhance Workday via the semi-annual release

  • Lead the change management efforts on new business processes

  • Consult with business and process owners to understand the business case for development requests, process improvements, new interfaces, and enhancements

  • Collaborate with other People Ops team members to create, analyze, update, refresh, and maintain technical requirements and test plans for the various People Operations applications

  • Build relationships with People team stakeholders to understand business needs and translate needs into system and reporting requirements

  • Collaborate with other News Corp companies’ Compensation Teams to execute the annual compensation planning process and performance management process

SKILLS REQUIREMENT:

  • 5+ years of Benefits, Payroll, Time Off management, performance management and compensation planning experience

  • Expert knowledge in the following modules in Workday

  • HCM

  • Absence Management

  • Time Tracking

  • Performance Management

  • Reporting

  • Compensation Management

  • Recruiting

  • Hands on configurations and maintenance support experience with Workday is a must

  • Prior Workday implementation experience

  • Prior experience in managing an offshore team

  • Capable of working independently, retain flexibility and maintain composure under pressure

  • Excellent communication skills (oral and written) as well as outstanding customer service orientation. Prior experience in presenting solutions to C-Level executives

  • Demonstrate ability to maintain and support HR applications and in-depth knowledge of international payroll process

  • Ability to perform process re-engineering, troubleshoot problems and determine root causes of business issues

  • Prior project management experience is a huge plus

  • Travel required to other offices

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: Human Resources Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 16855

DirectEmployers