Dow Jones Order Processor Supervisor in PRINCETON, New Jersey

Job Description:

Key Responsibilities/Accountabilities:

  • Supervise and and develop a global team of Order Processing Analysts

  • Assist in ensuring day to day that the department is compliant with company operations, policies, and procedures

  • Responsible for providing training to new and current team members both on process flow and Salesforce functionality

  • Acts as the main contact for other departments

  • Performs normal order processing duties: Processes contracts and orders, works with the sales and sales operation teams.

  • Set performance goals and project deadlines that align with the company’s larger plans

  • Conduct performance reviews, motivate team members and create strategies to boost productivity Participates in special projects and performs other duties as required.

  • Delegate work to employees, track progress and provide constructive feedback

  • Serve as a link between subordinates and upper management

  • Interact and assist Customer Service, Credit Control, Accounts Receivable and Finance departments with account and client queries.

  • Provide backup and data related to billing for Financial Audits.

  • Participate in new product introductions by being a liaison between Product Managers and Billing department, identifying new processes that may be required and communicating product information.

  • Participate in testing on key system upgrade initiatives, including creating documentation & test case development.

  • Contribute to client retention through strong customer focus and attention.

Key Relationships Internally and Externally:

  • Work closely with the Sales, Customer Service and BPO teams to ensure that all order process functions are executed in a timely and accurate manner.

  • Work closely with Finance, Credit Control, Accounts Receivable and Customer Service teams to ensure that communication is effective and that all issues are followed up promptly.

  • Work closely with Legal and Tax departments to ensure legal and tax related documentation is in alignment with legislation.

Knowledge, Skills and Experience Required:

  • Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.

  • Able to think quickly, assess a situation and make a sound decision

  • Superior interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.

  • Ability to accurately follow a large set of procedural guidelines.

  • Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.

  • Excellent time and resource management skills to ensure that work is completed efficiently.

  • Strong working knowledge of Microsoft Applications primarily Excel, Word, and Outlook & Visio, MS Project.

  • Knowledge of Customer Relationship Management (CRM) and billing systems preferred.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us via email . Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you require assistance in completing the online application, please contact the Talent Management team for Application Help at