Operations Director, Student Membership (U.S. University Market)
U.S.: can be remote or based in Princeton, NJ or New York, NY office
Dow Jones is seeking an Operations Director to join the Student Membership team at the Wall Street Journal.
The Operations Director is responsible for the processes, tools, data and technologies that support the Student Membership Sales and Relationship teams that sell to and service colleges and universities. As the Operations Director your job is to increase productivity by simplifying processes and optimizing automation tools, managing the technology systems that are critical to our success, and providing broad operational day-to-day support.
This role is a critical resource to the Student Sales and Relationship teams, enabling scalable best practices in lead generation and database management, as well as data analysis that will be used to inform strategic decisions across the entire Student Membership team and other parts of the business.
Responsibilities for Operations Director:
Enhance productivity by enabling the Student Sales and Relationship teams (pre and post sales teams) to work smarter by leveraging existing resources and evaluating new tools
Work alongside the marketing team to refine the lead qualification process, arrange email campaigns and share information to create marketing content
Analyze and report on marketing campaign performance with reporting and dashboards
Partner with Sales and Finance to create and maintain sales forecasting models and informed budget data.
Assist in preparing quarterly business review presentations
Serve as primary system administrator for Student Membership CRM (Salesforce)
Conduct Pipeline, Opportunity, Contract and Billing inspections in Salesforce
Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement
Research and manage integrations between Salesforce and other systems including Pardot, Cirrus, and ABM solutions
Track the sales funnel to deliver analysis and insights, including pipeline health, renewal success, and overall goal attainment
Improve renewal and upsell processes as they relate to Student Membership
Create and maintain documentation on processes, policies, and provide relevant training and updates to assist with talent development
Serve as a liaison between Sales + Relationship teams and Customer Service
Qualifications for Operations Director
5+ years of experience (a combination of Sales and Sales Operations)
Proficiency with Salesforce
Experience managing sales automation systems and CRM systems is mandatory
Proficiency with Google Suite and advanced knowledge of Excel preferred
Strong analytical and problem-solving skills
An ability to initiate and build relationships with people in an open, friendly, and accepting manner
An innate drive to innovate and optimize the use of available resources
Comfort with adapting and adjusting to shifting priorities and change
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Production Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 22604