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Job Information

Dow Jones CXD Associate in PRINCETON, New Jersey

Job Description:

the Customer Experience Design Associate will support the CXD team with the following projects:

  • Experience case studies, such as best practices in ecommerce, account servicing across digital and offline channels, and password sharing. Includes reviews of DJ competitors as well as best-in-class examples across other industries

  • Messaging audits

  • Social media auditing

  • Support the Employee Experience project

  • Consistent sharing of CXD articles and industry trends

  • Support the Customer Service Journal, as needed

  • Launch a public-facing Customer Engine Slack channel and monitor comments so it’s routed to appropriate team members

Schedule: Tuesday, Wednesday, Thursday (1 day remote)

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Design Technology Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 16477

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