Strategic Operations Lead
Based in: Princeton, NJ
Reports to: Assoc Director, Strategic Operations
Manage hands-on project lifecycle from ideation through implementation
Build, track, and operate against detailed project plans for internal and external product initiatives
Research potential technology solutions to already identified process improvements
Implement strategies for scaling Customer Service technology to sustain future growth
Work with cross-discipline teams to implement process improvements
Clearly communicate changes in process and technology to stakeholders
Be a partner to global stakeholders in problem-solving
Provide timely status updates to key stakeholders on product initiatives
Leverage insights to determine efficiencies gained through process improvement
At least three years of call center business experience.
Excellent verbal and written skills.
Ability to deliver results through collaboration in a matrix environment and by leading employees and/or vendor partner resources.
Ability to manage multiple, complex, on-going tasks and projects.
Excellent presentation and knowledge transfer skills.
Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE
Job Category: Customer Service Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 18314