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Job Information

Dow Jones Customer Service Project Manager in PRINCETON, New Jersey

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Job Description:

Strategic Operations Lead

Based in: Princeton, NJ

Reports to: Assoc Director, Strategic Operations

Key Responsibilities:

  • Manage hands-on project lifecycle from ideation through implementation

  • Build, track, and operate against detailed project plans for internal and external product initiatives

  • Research potential technology solutions to already identified process improvements

  • Implement strategies for scaling Customer Service technology to sustain future growth

  • Work with cross-discipline teams to implement process improvements

  • Clearly communicate changes in process and technology to stakeholders

  • Be a partner to global stakeholders in problem-solving

  • Provide timely status updates to key stakeholders on product initiatives

  • Leverage insights to determine efficiencies gained through process improvement

Requirements:

  • At least three years of call center business experience.

  • Excellent verbal and written skills.

  • Ability to deliver results through collaboration in a matrix environment and by leading employees and/or vendor partner resources.

  • Ability to manage multiple, complex, on-going tasks and projects.

  • Technology acumen.

  • Excellent presentation and knowledge transfer skills.

  • Travel 10/20%

  • Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Customer Service Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 18314

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