Dow Jones Customer Service Jobs

Customer Service

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Job Information

Dow Jones Customer Service Associate- Consumer in PRINCETON, New Jersey

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Job Description:

  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

  • Sound judgement and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

  • Ability to maintain a positive attitude in an often busy and intense environment

  • Strong aptitude and desire to learn new technical systems and applications

  • Proficiency with Microsoft Office and web browsing

  • Attention to detail and the ability to prioritize and meet deadlines

  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

  • Positive outlook on change and flexible approach to team-based work environment and structure

  • Desire to grow with the company

  • Previous Customer Service experience preferred

  • College degree preferred

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Customer Service/Support Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 21080

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