About the Role:
This position sits within Data Strategy’s Custom Research team, which comprises Content Curation, R&C Managed Services and Due Diligence teams.
The Content subgroup is responsible for developing, processing, monitoring and managing content within Factiva products and services. The group ensures the timely and accurate delivery of content and ensures the effective dissemination of information about our content to customers, publishers and PIB colleagues.
Note: This is not a suitable position for programmers or developers.
Monitor the arrival of content through electronic content processing systems to verify that key content is available on Factiva products per expected arrival times.
Maintain and develop relationships with information providers with a view of improving data delivery.
Follow up with information providers in the event of data problems.
Research into and resolve Customer Service questions regarding delivery delays, article display, content coverage, etc.
Fix files containing inaccurate and corrupt data via content management tools.
Quickly and efficiently handle requests for the deletion and correction of news articles.
Liaise with Content’s Content Information sub-team to maintain the accuracy of the Content Database, the central repository of information about Factiva’s content collection.
Liaise with Content’s Content Development sub-team regarding data format issues to ensure that new and existing sources are displayed to the highest standards on all Factiva products.
Liaise with Content Licensing regarding the loading of new content and other delivery issues.
Works with Factiva technologists to troubleshoot content delivery issues and to test and develop content management tools.
College degree or equivalent work experience.
Excellent communication, customer service and relationship building skills.
Strong listening and conversational skills.
Computer literacy with a familiarity of G Suite and Microsoft Office.
Understanding of data formats (XML, HTML, etc.) and data delivery methods (FTP, HTTP, etc.)
Strong critical thinking and problem solving skills
Demonstrated ability to work independently as well as in a team environment.
High attention to detail and solid organizational skills with the ability to prioritize multiple projects/tasks.
Flexible approach to work environment.
The successful candidate must be willing to participate in a schedule that requires working between 11:30am to 7:30 pm on a rotational basis.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 22812