Dow Jones Customer Service Jobs

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Job Information

Dow Jones Audit Analyst, GFO, Global Travel Services in PRINCETON, New Jersey

Job Description:

Role Overview

The Audit Analyst role will be the point of initial finance review of expense reporting exceptions triggered by the Concur Detect and Concur Expense platforms. The focus will be on the validity of submitted receipts and the adherence to policy compliance for all reports. This position will be key in providing guidance to employees, as well as serving as a point of escalation for non-compliant reports. As Dow Jones provides shared services to entities within the News Corp organization, this hire will tasked with providing the highest level of customer service.

Responsibiliti es

  • Review all exceptions flagged during initial review through use of the Concur Detect tool

  • Monitor report exceptions within Concur in order to escalate compliance issues for management and/or HR review

  • Serve as a point of contact for employee inquiries and clarifications, both policy and system related

  • Provide feedback to management for focus areas for training and education

  • Following instructions & procedures: it is essential that this hire appropriately follow the policies and procedures to ensure that financial processes are carried out in-line with the obligations/service level agreements.

  • Customer relations: you must be highly focused on delivering against your stakeholder’s requirements, ensuring that the quantity and quality of your work is to a high standard at all times.

  • Monitor and create audit rules/exceptions within Concur platform, as required

  • Identify potential issues and work to mitigate traveler impacts

  • Quickly identify solutions for recurring issues or problems and escalate for training purposes

  • Demonstrate flexibility

  • Assist in special or ad hoc projects as required.

Qualifications

  • 3+ years’ experience within the T&E, AP/Finance or Audit function desired.

  • Customer facing experience required

  • Experience in using Concur Expense Management System a plus

  • Knowledge of the Business Travel Industry a plus

  • Competent Microsoft Office user (Excel a must -test will be required, PowerPoint, Word a plus)

  • Communicates information, ideas and instructions clearly, shares information broadly and listens carefully.

  • Ability to build relationships, manage conflict and embrace change

  • Service Aptitude required

  • Quick learner and self-starter who has the ability to work independently or within a team environment.

  • Ability to work in a fast paced environment with strong organizational skills.

  • Excellent verbal and written communication skills to all levels.

  • Detail oriented and the ability to maintain a high level of accuracy.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 15976

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