Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

reach out to us at <a href="" target="_blank"> </a>. Please put “Reason

Job Information

Dow Jones Audit Analyst, GFO, Global Travel Services in PRINCETON, New Jersey

Job Description:

Audit Analyst, GFO, Travel Services

Role Overview

The Audit Analyst role will be the point of initial finance review of expense reporting exceptions triggered by the Concur Detect and Concur Expense platforms. The focus will be on the validity of submitted receipts and the adherence to policy compliance for all reports. This position will be key in providing guidance to employees, as well as serving as a point of escalation for non-compliant reports. As Dow Jones provides shared services to entities within the News Corp organization, this hire will tasked with providing the highest level of customer service.


  • Review all exceptions flagged during initial review through use of the Concur Detect tool

  • Monitor report exceptions within Concur in order to escalate compliance issues for management and/or HR review

  • Serve as a point of contact for employee inquiries and clarifications, both policy and system related

  • Provide feedback to management for focus areas for training and education

  • Following instructions & procedures: it is essential that this hire appropriately follow the policies and procedures to ensure that financial processes are carried out in-line with the obligations/service level agreements.

  • Customer relations: you must be highly focused on delivering against your stakeholder’s requirements, ensuring that the quantity and quality of your work is to a high standard at all times.

  • Monitor and create audit rules/exceptions within Concur platform, as required

  • Identify potential issues and work to mitigate traveler impacts

  • Quickly identify solutions for recurring issues or problems and escalate for training purposes

  • Demonstrate flexibility

  • Assist in special or ad hoc projects as required.


  • 3+ years’ experience within the T&E, AP/Finance or Audit function desired.

  • Customer facing experience required

  • Experience in using Concur Expense Management System a plus

  • Knowledge of the Business Travel Industry a plus

  • Competent Microsoft Office user (Excel a must -test will be required, PowerPoint, Word a plus)

  • Communicates information, ideas and instructions clearly, shares information broadly and listens carefully.

  • Ability to build relationships, manage conflict and embrace change

  • Service Aptitude required

  • Quick learner and self-starter who has the ability to work independently or within a team environment.

  • Ability to work in a fast paced environment with strong organizational skills.

  • Excellent verbal and written communication skills to all levels.

  • Detail oriented and the ability to maintain a high level of accuracy.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 25557