The GFO group is seeking an Analyst to join their team. This role will report to Collections Supervisor in Princeton, NJ
Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes,AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
Maintain client confidentiality and deliver a consistent and professional level of service at all times
Enter detailed notes and client information in the online collection tool
Research and perform special projects and other activities as needed
Degree holder in Business Administration, Finance, Accounting or related disciplines preferred
5 years+ collections experience preferred
Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
Develop a positive working relationship with internal and external stakeholders
Solid Microsoft suite skills, including excel, word and PowerPoint
Solid Google suite knowledge, including Gsheets, Docs and Slides
Spanish speaking is a plus but not required
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
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Business Area: FINANCE
Job Category: Finance Group
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Req ID: 28783