Dow Jones Customer Service Jobs

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Job Information

Dow Jones Regional Director (AMER), Global Real Estate & Workplace Evolution in NEW YORK, New York

Job Description:

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

Dow Jones Global Real Estate & Workplace Evolution (GRE & WE) creates and maintains an inspiring office portfolio of engaging, effective, and evolving employee experiences and workplace offerings for Dow Jones.

Dow Jones GRE & WE seeks a Regional Leader to oversee Americas workplace, real estate operations, customer relationship management and cross-functional partnerships throughout our regional portfolio. As the Regional Leader you will also be responsible for people management, talent development, succession planning, process improvement and operational excellence.

You will be responsible for ensuring the smooth running of our two dozen offices across the Americas region. You will be accountable for driving best practices, ensuring our service catalog is developed with clear SLA’s and KPI’s, which should be measurable and performance managed. You will also work in alignment with your regional peers, as well as News Corp to ensure enterprise excellence and consistent best practices.

Location: New York City office (Hybrid)

You Will:

  • Report into the Senior Vice President, Head of GRE & WE.

  • Conduct regular Americas real estate portfolio review to ensure office and workplace strategy align with business and enterprise objectives

  • Participate in projects to refresh existing offices, work with various partners to acquire new office space, including work with primary representatives of the business to understand their needs, site search criteria, aid in elements of office design, aid in creation of RFPs and contractor selection, partner with the Project Delivery team in support of construction administration for office fit-out projects, work with the local BU champions / stakeholders during staff and office moves, reinstatement and handover of old offices, when applicable.

  • Administer health and safety requirements across the Americas offices, working with service providers, internal stakeholders and the Global Security department.

  • Ensure appropriate service levels for Dow Jones Americas offices, and Manage Service Office providers.

  • Set up compliant health and safety policies. Gather information for corporate insurance requirements. Work with office managers across the Americas to fulfill office needs.

  • Manage the office managers and contract receptionists for various Americas offices.

  • Provide budget input on occupancy costs and capital projects, as required.

  • -Partner with Facilities Operations and / or Landlords to ensure vendors carry out regular repair & maintenance works.

  • Comfortable supporting and driving -transformational workplace change, employee adoption, and presenting workplace services as a value-add in support of Dow Jones.

You Have:

  • 10+ years of Corporate Real Estate, Facilities and Workplace experience overseeing operations within the region.

  • Experience in real estate strategy, transaction management, portfolio & site strategy investment prioritization, business case development, facilities services support, capital planning in alignment business objectives, and working with various external real estate and facilities supply chain partners to deliver an effective and engaging workplace experience.

  • Experience working in a corporate setting, with the curiosity to understand a company with a broad variety of business units with differing office space and hybrid workplace needs.

  • Terrific interpersonal skills and an enthusiastic personality, to aid in forging bonds of trust with your internal customers, contributing to our Future of Work/Workplace Evolution strategy, and ensuring strategic advisory services that enable Dow Jones employees to deliver the best work of their careers.

  • 7+ years of People Management experience and talent development, leading and inspiring diverse perspectives throughout a regional portfolio.

  • Facilities management experience and ability to read/translate architectural and engineering drawings.

  • Accountable for managing regional Operations budget, assisting with CapEx planning process and forecasting, ability to balance business demand within set budgets allocated.

  • Experience with office health and safety administration is required.

  • The role involves travel across the region, sometimes at short notice. Travel is a regular part of the role, comprising up to 20% of work hours.

  • Good interpersonal skills and an outgoing personality will be important aids to success in the role, which has a large element of customer service.

  • Experience understanding and manipulating portfolio data, and translating into a consumable executive presentation/business case is required.

  • Ability to create real estate business case proposals, including financial analysis, stay vs go evaluations, market comparisons, and value propositions.

  • Experience with Workplace data and how to interpret it

Preferred:

  • Experience working in a multinational corporate setting is preferred.

  • Proficient with Google suite, specifically google documents, presentations, google sheets, excel, etc.

  • Proficiency in AutoCAD is an advantage.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Business Area: PEOPLE - WORKPLACE

Job Category: Facilities Group

Union Status:

Non-Union role

NYC Pay Range: $100,000 - $250,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 35565

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