Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Recruiting Coordinator in NEW YORK, New York

Job Description:

Join the dynamic People team of Dow Jones! This global industry leader seeks a Recruitment Coordinator to become a part of a creative, professional and energetic environment.

The right person is smart, quickly and accurately carries out procedure, is able to anticipate and troubleshoot problems, has a high emotional intelligence, is outgoing, and possesses a discernible sense of humor. Finally, you must love learning, reading, media and entertainment - we are a leading global publishing company after all, and our parent company is News Corporation.

Responsibilities:

  • Schedule of all interviews in a timely manner for a high volume recruitment team

  • Responsible for all aspects of phone and in person interview scheduling, offer creation, and background check process.

  • Provide top-level ad-hoc and regular recruiting reports for recruiters

  • Maintain data integrity in systems of record through frequent communication with Recruiters and HRIS

  • Post openings across various sites

  • Manage a small requisition load or sourcing load based on team needs; work closely with hiring managers on full-life cycle recruiting.

  • Network to find passive candidates via various channels: industry contacts, association memberships, groups and employees

  • Build networks to find qualified passive candidates

  • Work with our recruiters and managers to gain a deep understanding our jobs and find creative sourcing solutions to provide a large volume of high quality active and passive candidates.

  • Fully and accurately utilize the ATS (Taleo) and find efficiencies in process wherever needed.

  • Utilize diverse channels of digital and social media sites for recruitment

  • Screen candidates and qualify based off of requirements determined by hiring managers

  • Responsible for contractor conversions

  • Track all referrals.

  • Initiate background checks; escalate discrepancies to Recruiting Manager for resolution

  • Initiate new hire on-boarding

Requirements:

  • 2-3 years of recruitment or administrative support experience

  • Previous experience with HR databases and automated recruiting tools is preferred

  • Previous experience running detailed reports (ideally from an applicant tracking or human resource management system) is a plus

  • Ability to communicate (written and verbal) effectively and tactfully in a customer service manner

  • Strong interpersonal skills in dealing with all levels of management

  • Must be computer literate in Word, Excel, PowerPoint, and Outlook

  • Must be proficient in internet database research

  • Must be able to coordinate and perform multiple tasks simultaneously

  • Taleo and PeopleSoft knowledge preferred

  • Strong organizational skills, proven attention to detail/accuracy is required

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: Human Resources Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 21729

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