Are you a people person?
If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.
Job Description:About us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
As part of our investment plan, we are looking for an information professional to work within the Risk & Compliance Financial Crime Product Implementation team. The Dow Jones Risk & Compliance Product Implementation Manager works directly with customers and our third party partners applying the Risk & Compliance Financial Crime product suite. This includes providing support to both technical and users who have integrated the Dow Jones Risk and Compliance Financial Crime product(s) into their workflow.
Other main elements of the role are delivering client implementations on time and within budget. You will lead all activities across the full client delivery lifecycle, including pre and post sales technical support and initial client engagements, the development of Business Requirement Definitions, platform set up including liaison with suppliers and on-going client change management process throughout the duration of our client relationship.
You Will:
Act as the primary project implementation contact for customers, responsible for oversight of daily management of Financial Crime product implementations.
Present solutions and proposals for customer approval and provide training on the final product before Go Live.
Provide Pre and Post sales technical Product and API support
Promote implementation of Dow Jones products by tracking activity and resolving any problems that might arise and work with External Third Party Partners.
Responsible for main project deliverables and project planning/budget tracking.
Provide regular feedback to the Sales and Senior Management team during the implementation phase, escalating any changes that customers want to make that may have commercial possible effects.
Manage multiple customer implementations, while maintaining high-levels of customer engagement.
Help scope and budget requirements of new implementations and change control projects.
Ensure that all company and department processes are followed.
Conduct analysis into ongoing or one-time operational issues - highlighting relevant business trends and opportunities for improvement.
Understand customer and industry demand and provide feedback to inform functional development of the Dow Jones product suite.
You Have:
2+ years of experience with project management tools and presentation software
Bachelor’s degree or higher
Relevant professional experience in software implementations and screening software solutions.
Extensive interpersonal & planning skills and cross-group coordination at all levels
Ability to work several diverse projects at the same time
Detail oriented, analytical and inquisitive
Ability to define goals/milestones, with experience with delivery
Excellent problem solving skills for customers' and partners’ issues while consistently providing high levels of customer service.
Ability to work in a global team environment.
Understanding of Internet and Intranet applications, new web technologies, and industry trends.
Knowledge of APIs desirable.
Ability to utilize effective influencing strategies to gain agreement or commitment to proposed solutions.
Interest and experience to learn new technical applications.
Positive outlook on change to team-based work environment and structure.
Desire to grow with the company.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: PIB - RISK & COMPLIANCE
Job Category: Sales
Union Status:
Union role
Pay Range: $50,000 - $180,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 37915
