Dow Jones Customer Service Jobs

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Job Information

Dow Jones Offline Acquisition Marketing Associate in NEW YORK, New York

Job Description:


  • Support the Direct Marketing Manager by driving acquisition to The Wall Street Journal and Barron’s through offline acquisition campaigns, predominantly the direct mail marketing channel

  • Regularly update mail plans, direct mail grids, scripts for inbound calls, and other ad hoc reports

  • Regularly track subscription orders and marketing activity results

  • Monitor industry competitors to stay aligned with current marketing tactics, provide test recommendations, and identify growth opportunities.

  • Analyze data and provide insight on sales performance, meanwhile identifying opportunities for further growth within the sales channel.

  • Develop promotional and marketing mechanics to increase sales, upon approval, implementing on time and within budget.

  • Maintain and streamline reporting and forecasting, ensuring accurate data is distributed internally; update as necessary with the different teams.

  • Work with the design teams to update all creative components

  • Work closely with other teams, including Brand, Engagement, Retention, Channel Management, Customer Service, Media, and more.

  • Develop strong relationships internally and externally to ensure successful creative campaigns, impacting sales and revenue growth within agreed brand guidelines.

  • Provide first class administrative support including putting presentations together and assisting in budget management.

  • Open POs, process invoices, track expenses and provide month-end forecasting estimates

  • Ensure compliance to legal and best practice standards aiming always to take care of our customers as well as meet regulatory requirements.

  • Be familiar with the WSJ reader research, and other Dow Jones products in order to communicate the primary benefits to potential WSJ members through our marketing material.

  • Have a passion for staying up-to-date on global breaking news, politics and trends in technology and innovation.

Desired Skill Set:

  • Align with our Values: Trust, Humility, and Curiosity

  • Self-starter with a very strong attention to detail and focus on results

  • Understanding of channels, tools and techniques used in direct mail marketing and other offline channels

  • Target driven approach to driving subscriptions

  • Ability to work under pressure and to tight timescales

  • Ability to manage multiple projects and priorities simultaneously

  • Excellent verbal and written communication skills

  • Proficient in Excel, PowerPoint, Google Docs

  • Thorough understanding of Dow Jones’ Marketing Strategy

  • Understanding of shoppers and the newspaper industry

  • Proven experience of managing performance of 3rd party sales channels

  • Good at working as part of cross-functional team and proven experience of managing complex stakeholder environments

  • Innovative thinking and ability to challenge accepted norms

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.


Job Category: Marketing Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 25104