Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

Job Information

Dow Jones HR Operations Associate in NEW YORK, New York

Job Description:

About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

About the Role:

We're looking for an HR Associate to provide HR operational support to employees and managers. You are an important member of a HR Strategy and Operations team, providing excellent HR customer service to employees across the company.

The HR Strategy and Operations team is looking for individuals who work well in a team-driven working group. We are looking for candidates with good problem solving skills. The ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

You Will:

  • You will report to the Supervisor, HR Strategy & Operations and be based in our New York City office

  • Be the first contact for HR queries and requests from employees, line managers, HRBPs and Centers of Excellence across the full employee life cycle (including benefits, leave of absence, PTO balances, employee care and development, onboarding, and off-boarding)

  • Complete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurate

  • Understand the whole of HR to know where to transition queries.

  • Collaborate with other HR teams to recommend enhancements to deliver resolutions

  • Coach employees on available HR self-service tools to guide efficiency and customer satisfaction

  • Provide an excellent customer experience and managing to defined Service Level Agreements (SLAs)

  • Help team members interpret and understand how HR policies impact them and their direct reports, and tactically navigate HR systems and tools.

  • Work with the Workday Operations Management team, including escalations

  • Support onboarding of new joiners including document collection and data input

You Have:

  • Bachelor's Degree or equivalent work experience in a related field

  • 1+ years of experience in Human Resources or operational role

  • Experience with customer service including understanding and translating client needs.

  • Experience prioritizing multiple projects and escalate when needed

  • Experience working with contemporary HR Technology platforms (e.g. Workday, JIRA, ServiceNow)

  • Detail oriented with excellent interpersonal communication skills (verbal and written)

  • Excellent organizational skills and attention to detail

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Medical, Dental and Vision Insurance Plans

  • Education Benefits

  • Paid Maternity and Paternity Leave

  • Family Care Benefits

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: Union Status:

Non-Union role

Pay Range: $40,000 - $160,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 36842