Dow Jones Customer Service Jobs

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Job Information

Dow Jones Business Manager, Platforms in NEW YORK, New York

Job Description:

Business Manager, Platforms

As Dow Jones looks to expand its footprint and build new audiences and engage them where they are, we are seeking a business manager to help us run a new and growing business. The position will strategically support multiple platform partnerships with a particular focus on growing our WSJ Apple News+ partnership. The role will focus on growing advertising, new audiences and associated segments, all while analyzing its role within the membership ecosystem. You will be part of a trailblazing team, poised to get our world-class journalism in front of potential new subscribers.This function supports Dow Jones by reducing the time to market for products, increasing the success and quality of the projects delivered, and improving collaboration and accountability across different departments. The ideal candidate will have demonstrated experience in project management or project coordination, excellent communication skills, and proven ability to prioritize and manage multiple obligations and competing priorities. This is a unique opportunity at the heart of Dow Jones, intimately involved in ensuring Dow Jones strategy is aligned across groups, and that product execution matches the direction set by the Executive team.

Responsibilities:

  • Serve as effective right hand to the Director of Platforms

  • Work with Director of Platforms and closely with Data Analytics to create business justifications and ROIs around proposed features or additional spend. Manage and report on the team’s day to day P&L.

  • Coordinate small to medium projects for this new medium, across Tech, Product, Advertising, Circulation, Marketing, News, Finance, Customer Service, etc.

  • Create presentations representing status for our off platform efforts, complete with performance and opportunities.

  • Create timelines and project timelines, with input from cross-functional teams

  • Update project roadmaps with accurate status and next steps, and communicate to cross-functional stakeholders

  • Help define business processes around this growing area

  • Keep an archive of important information

  • Update templates and business processes as we evolve them

Qualifications

  • 2-3 years prior experiences in a similar role. Memberships/ Publishing/ Media industry or Tech start-up experience desired

  • Background in managing P&L & financial skills, working within an OKRs (or similar) framework preferred

  • Prior experience in project management or project coordination on a technology or product development initiative

  • Excellent presentation skills

  • Attention to detail and strong written and communication skills

  • Strong interpersonal & organizational skills

  • Deep Proficiency with Microsoft Office Suite, especially PowerPoint/Google Slides/Keynote

  • Experience with project management tools and presentation software highly desired

  • Knowledge of subscription marketing and web/app analytics needed

  • Big love for Dow Jones’ brands. This individual will be a news junkie, a fan of creative ways of telling stories in digital and packaging it and bringing it to new and untapped audiences.

  • Highly collaborative and enjoys working as part of a team, with experience bridging folks across news, design, technology, product, etc.

  • Experience with scrum and working within agile framework a plus.

  • Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: WSJ MEMBERSHIP GROUP

Job Category: Business Operations Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 25728

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