The Account Management team is the center of excellence for post-sale custom programs within The Trust that produces custom campaigns with intelligence and integrity for Wall Street Journal | Barron’s Group. This team is dedicated to white-glove client service on bespoke programs (programs that include custom content, videos, podcasts, newsletters, activations, innovation, etc.) above and beyond standard media buys. In addition, Account Management acts as our client advocates and work with internal departments to ensure that our clients needs are understood and satisfied.
The Account Manager will report directly into the Account Director.
What We’re Looking For
The ideal candidate is articulate, highly organized, customer service focused, a great communicator, problem solver, has a great attitude and is a team player. When leading a project, the Account Team is solely responsible for all elements of a client's program. This includes and is not limited to: custom content deliverables, live journalism components, primary or secondary research, media plan/key placements and all key client deadlines, launch dates, etc. so experience and expertise in these areas is key.
Support Account Management team and Client Partner/s in building and maintaining strong, long-lasting client relationships and driving renewal.
Serving as the main POC in delivering on client's KPIs, successful coordination and end-to-end execution of the programs.
Leverages knowledge of the client and industry to identify recommendations and solutions for client challenges
Oversees cross-department collaboration and knows how/when to efficiently leverage necessary resources
Leads and maintains ownership of projects from beginning to end without losing sight of the big picture
Oversees cross-functional processes across key points of collaboration within the internal team
Leads the majority of client communications (pending assignments), sets expectations, and manages quality of deliverables to deadline
Develops & presents recommendations & POVs that drive innovation for the business
Effective management of timeline; creation and internal approval; communicate milestone status to client
Manages weekly client and internal status; responsible for agendas, recaps, summarizing all recos and next steps in writing.
Ensure smooth implementation (content, promotion of content, traffic drivers, tagging, performance
Skills & Experience
Strong organizational skills - ability to manage multiple, deadline-driven, projects with cross-functional groups at the same time.
Highly detail-oriented individual.
Understanding of media performance metrics and custom brand research studies.
Possess excellent verbal and written communication skills.
The ability to work effectively in a team environment.
Solution-minded, always looking for ways to improve efficiency.
Experience navigating complex matrix company.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: MEDIA SALES
Job Category: Project/Program Management Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 19804