Dow Jones Customer Service Jobs

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Job Information

Dow Jones Partner Relationship Manager - EMEA in LONDON, United Kingdom

Job Description:About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

As part of our investment plan, we are looking for an exceptional information professional to work within the Risk & Compliance Product team. The Dow Jones Risk & Compliance Content Integration Specialists will work directly with customers and partners leveraging the Risk & Compliance product suite. This includes providing support to both technical and business users who have integrated the Dow Jones Risk and Compliance product(s) into their workflow.

You Will:

  • Be a ambassador for Dow Jones Risk and Compliance partners

  • Resolve customers' and partners’ issues while providing high levels of customer service

  • Retain and increase current partnerships, keeping our partners informed on new products

  • Maintain deep relationships with our partners, growing our reach, audience, influence and presence in the marketplace.

  • Provide first line support to partners who deliver Dow Jones Risk and Compliance content.

  • Work with Sales to ensure Dow Jones is delivering the best integration solutions for Risk and Compliance.

  • Provide consultation around the region on the best way to structure deals, opportunities and partnerships.

  • Establish and maintain relationships with several partners

  • Contribute expertise around the strategic direction of the Risk & Compliance business on subjects such as brand, positioning, value proposition and product roadmap.

  • Promote the successful integration of our content into partners and customer platforms.

  • Communicate globally for local partner and customer needs.

  • Coordinate pre-sale, post-sale and implementation support for Risk & Compliance feeds and API products.

You Have:

  • Understanding of Internet and Intranet applications, new web technologies, and industry trends.

  • Background in Relationship Management, Partnership Management and/or B2B Sales

  • Strong communication and presentation skills

  • Sales and persuasion skills

  • Interest and willingness to learn new technical systems and applications.

  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required.

  • Occasional travel may be required

  • Desire to grow with the company.

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Medical, Dental and Vision Insurance Plans

  • Education Benefits

  • Paid Maternity and Paternity Leave

  • Family Care Benefits

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line.

Business Area: PIB - RISK & COMPLIANCE

Job Category: Sales

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 37028