Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

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Job Information

Dow Jones Customer Service Associate (Bilingual French) - Hybrid in LONDON, United Kingdom

Job Description:

Customer Service Associate (Bilingual French) - Hybrid

Based in: Barcelona, Spain

Reports to: Customer Service Supervisor

Position Summary:

The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.

Key Responsibilities:

  • Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.

  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.

  • Provide professional-level support to retain Dow Jones customers and increase customer loyalty.

  • Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.

  • Ensure all relevant procedures are followed from beginning to resolution.

  • Ensure all key performance indicators and service levels are met.

  • Actively seek out opportunities for self-improvement, and participate in new product and procedural training.

  • Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.

QUALIFICATIONS:

Required

  • Highly proficient in French for both written and verbal communication within a corporate environment

  • Fluent in English, for both written and verbal communication

  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

  • Ability to maintain a positive attitude in an often busy and stressful environment

  • Ability to understand new technical systems and applications quickly

  • Attention to detail and the ability to multitask, prioritize, and meet deadlines

  • A positive outlook on change and a flexible approach to a team-based work environment and structure

  • Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries

Preferred

  • Experience in a contact center and/or customer service environment

Desired

  • Salesforce experience is a plus

  • Desire to grow within the company

  • College degree desired

  • Previous research experience desired

  • Fluent in German/Spanish/Chinese/Japanese/Italian/Russian/Portuguese a plus (in addition to the language applied for)

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Insurance Plans

  • Education Benefits

  • Family Care Benefits

  • Subscription Discounts

  • Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put Reasonable Accommodation in the subject line.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Customer Service/Support Group

Union Status:

Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 33841

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