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Job Information

Dow Jones Collections Supervisor in LONDON, United Kingdom

Job Description:

This is a full time supervisory position located at our London Office responsible for collections in the EMEA region. The successful candidate will have a proven track record of strong leadership, effective communication and success within Collections. Among the numerous responsibilities we are looking for leader who is hands on. Bilingual or multilingual skills are preferred as this position covers a wide array of countries. Position will directly report to Sr Manager, located in Princeton NJ, USA.

Roles and Responsibilities

  • Leads a team of 4-6 on day to day operational and tactical issues

  • Handles all direct reports scheduling, attendance, and time off requests to guarantee proper coverage is maintained

  • Meets defined department and individual goals along with weekly and monthly reporting deadlines.

  • Approve refund, write off and other accounting entries up to assigned authority level.

  • Assist and train staff with the timely resolution of complex issues

  • Works closely with dispute team and other internal GFO teams, as well as sales and sales operations to achieve goals, resolve issues and meet customer needs

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices, as needed

  • Build strong and lasting relationships with sales and sales operations team members

  • Communicate with the sales department on past due accounts at specified intervals, mainly with our dunning and suspension policy

  • Understand compliance implications, and when to escalate/obtain guidance

  • Ability to review credit and risk reports and assist in decision making, and knowing when to escalate

  • Be the point of contact for escalation internally and as needed externally

  • Assist in ensuring team members are performing to achieve assigned goals

  • Coach and mentor staff in a professional manner to foster and promote teamwork

  • responsible to write and administer mid-year and year-end formal performance reviews, as well as intermittent coaching and guidance

  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specific Accounts Receivable goals and objectives

  • Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company

  • Support management on implementing new processes, improvements and systems. Handle special projects and other activities as assigned

Required Skills:

  • Proven track record of successful team leadership

  • Ability to execute strong judgment decisions with information on hand, and know when to escalate

  • Collections experience in a global organization

  • Previous experience working with stakeholders across the organization

  • Strong interpersonal skills and a team player

  • Pervious credit control experience preferred

  • Superior customer service skills

  • Proven ability to perform successfully in a fast-paced, high volume, changing office environment

  • Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines

  • Excellent communication skills; verbal and written as well as excellent phone etiquette

  • Excellent organizational and time management skills

  • History of proactive problem solving and proven results

  • SAP, Billing and AR experience a plus

  • Proficiency in Microsoft Office products with emphasis on Excel

  • Previous experience with Salesforce preferred

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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Req ID: 16631