Dow Jones Customer Service Jobs

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Job Information

Dow Jones Collections Analyst in LONDON, United Kingdom

Job Description:

Collections Analyst would cover several EMEA countries with France being the main one.

Responsibilities:

  • Communication with assigned customers mainly by phone calls and emails in aim to build customer relationship and to ensure timely payment of invoices.

  • Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets

  • Communicate with various internal Departments, mainly Sales & Billing, in regards to past due accounts at specified intervals.

  • Inform sales representatives and Collections management of significant changes in account status in a timely and professional manner

  • Liaise with AR and Tax departments in regards to countries Withholding Tax

  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives.

  • Properly escalate accounts at risk to Management in a timely manner

  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.

  • Establish and maintain effective and cooperative working relationships within all departments within the company.

  • Communicate with all relevant departments regarding customer payments and issues preventing a timely resolution

  • Be proactively involved with different projects and other activities as assigned

Performance Expectations:

  • Telephone and emails are the collections primary means of communication and therefore collector must possess excellent interpersonal and communication skills

  • Maintain high level of customer service, internally and externally.

  • Build positive professional relationship with all departments.

  • Actively participate in Team meetings

  • Deliver a consistent and professional level of service at all times

  • Strictly follow and comply with DJ policies and procedures at all times

Skills and Experience Required:

  • Has experience working mainly with French customers

  • Good understanding of corporate & B2B environments along with Collections practice

  • Fluent in both languages, French and English, is a must

  • Knowledge of systems such as SAP, Salesforce, Cforia, Google shared drives. Pivot table would be a plus.

  • Knowledge of Withholding Tax process & Purchase orders.

  • Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines

  • Good knowledge of Microsoft suite, including excel, word and PowerPoint

  • Prior collections experience required.

  • Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 23187

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