Dow Jones Customer Service Jobs

Customer Service

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If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

Job Information

Dow Jones Benefits Analyst in LONDON, United Kingdom

Job Description:

This position is responsible for the day to day administration of all health and welfare, as well as retirement programs for employees based in our Europe, Middle East and Africa locations, approximately 20 countries. This role will work closely with the Manager, EMEA Benefits on the daily delivery of our comprehensive benefit and well-being initiatives.

Responsibilities will include:

  • Daily administration of healthcare and retirement/pension plan enrollments as well as allowances and perquisites, coordinating Darwin Benefits Administration platform windows and employee contributions/taxation with payroll. Including annual renewals and new initiatives.

  • Manage payments to outside vendors.

  • Assist as a point of contact for employees with benefit related issues and questions. Advocate for employees with broker or providers when employees have complex issues that require additional assistance

  • Establish relationships with other internal departments and act as a liaison in the company to gather ideas and sponsor well-being events. Create and execute educational sessions for larger People (HR) team on regional benefits.

  • Special projects as assigned

Successful candidates should have:

  • 1-2 years benefits experience preferred

  • The ability to work with employees at all levels, as well as have the ability to work both independently and as a part of a team with enthusiasm, initiative and creativity.

  • Strong organizational and time-management skills, meet challenging deadlines and multitask.

  • Excellent skills in all Microsoft Office Programs and working knowledge and experience working with Workday, UltiPro, Darwin Benefits Administration.

  • Strong interpersonal communication and customer service skills.

  • Ability to attend to detail, work under pressure, and prioritize in a fast-paced and loud environment.

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: Human Resources

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 36787