Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives. Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due.
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner
Properly escalates at-risk collection accounts to Management in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
Establish and maintain effective and cooperative working relationships within the department and company. Communicate with internal staff regarding customer payments and issues preventing a timely resolution
Research and perform special projects and other activities as assigned
Telephone is the primary collection tool and must possess excellent interpersonal and communication skills
Maintain superior customer relations and customer service to all customers. Provide high-quality internal and external customer service in a timely manner. Develop positive working relationship when interacting with customers and our internal sales team
Manage customers by remaining polite, tactful, firm and professional
Follow up frequently for payment commitments
Maintain client confidentiality
Actively participate in team planning meetings
Deliver a consistent and professional level of service at all times
Call and contact by email promptly once an account becomes past due and ensuring minimum bad debt risk through having an understanding of how the business works
Enter detailed information in the on line collection notes computer system
Follow strict company policies and procedures at all times
Skills and Experience Required:
Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Full Microsoft suite, including excel, word and PowerPoint although Excel especially
Prior collections experience required. Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities
Has experience working with the UK, German, French, Spanish and Italian Market, including understanding of legal practices
Ideally able to speak Italian, Spanish, German, Dutch or French in addition English language.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: FINANCE
Job Category: Finance Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 18131