Collector’s Ledger would cover several EMEA countries.
Regular and professional communication with assigned customers mainly by phone calls and emails in aim to build customer relationship and to ensure timely payment of invoices.
Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets
Communicate with various internal Departments, mainly Sales & Billing, in regards to past due accounts at specified intervals.
Inform sales representatives and Collections management of significant changes in account status in a timely and professional manner
Liaise with AR and Tax departments in regards to countries Withholding Tax
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives.
Properly escalate accounts at risk to Management in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
Establish and maintain effective and cooperative working relationships within all departments within the company.
Communicate with all relevant departments regarding customer payments and issues preventing a timely resolution
Be proactively involved with different projects and other activities as assigned
Telephone and emails are the collections primary means of communication and therefore collector must possess excellent interpersonal and communication skills
Maintain high level of customer service, internally and externally.
Build positive professional relationship with all departments.
Actively participate in Team meetings
Deliver a consistent and professional level of service at all times
Strictly follow and comply with DJ policies and procedures at all times
Skills and Experience Required:
Language/s required: English & fluency in Spanish or Italian is an advantage
Has experience working with customers -B2C
Good understanding of corporate & B2B environments along with Collections practice
Knowledge of systems such as SAP, Salesforce, Cforia, Google shared drives. Pivot table would be a plus.
Knowledge of Withholding Tax process & Purchase orders.
Ability to work independently, prioritise tasks, manage multiple priorities and tight deadlines
Good knowledge of Microsoft suite, including excel, word and PowerPoint
Prior collections experience required
Right to work in the UK
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: FINANCE
Job Category: Finance Group
Req ID: 31196