Dow Jones Customer Service Jobs

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Job Information

Dow Jones Analyst, GFO, Collections (Temporary Position) in LONDON, United Kingdom

Job Description:

Collector’s Ledger would cover several EMEA countries.

Responsibilities:

Regular and professional communication with assigned customers mainly by phone calls and emails in aim to build customer relationship and to ensure timely payment of invoices.

Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets

Communicate with various internal Departments, mainly Sales & Billing, in regards to past due accounts at specified intervals.

Inform sales representatives and Collections management of significant changes in account status in a timely and professional manner

Liaise with AR and Tax departments in regards to countries Withholding Tax

Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives.

Properly escalate accounts at risk to Management in a timely manner

Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.

Establish and maintain effective and cooperative working relationships within all departments within the company.

Communicate with all relevant departments regarding customer payments and issues preventing a timely resolution

Be proactively involved with different projects and other activities as assigned

Performance Expectations:

Telephone and emails are the collections primary means of communication and therefore collector must possess excellent interpersonal and communication skills

Maintain high level of customer service, internally and externally.

Build positive professional relationship with all departments.

Actively participate in Team meetings

Deliver a consistent and professional level of service at all times

Strictly follow and comply with DJ policies and procedures at all times

Skills and Experience Required:

Language/s required: English & fluency in Spanish or Italian is an advantage

Has experience working with customers -B2C

Good understanding of corporate & B2B environments along with Collections practice

Knowledge of systems such as SAP, Salesforce, Cforia, Google shared drives. Pivot table would be a plus.

Knowledge of Withholding Tax process & Purchase orders.

Ability to work independently, prioritise tasks, manage multiple priorities and tight deadlines

Good knowledge of Microsoft suite, including excel, word and PowerPoint

Prior collections experience required

Right to work in the UK

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

Req ID: 31196

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