Collector’s Ledger at Dow Jones would cover several EMEA countries with France being the main one.
Regular communication with assigned customers through phone calls and emails in aim to build customer relationship and to ensure timely payment of invoices. Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets
Dealing with Purchase Orders (PO) invoices update and liaise with Billing accordingly
Liaise with AR and Tax departments in regards to countries Withholding Tax
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives. Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due.
Communicate with various internal Departments, mainly Sales & Billing, in regards to past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner
Properly escalate accounts at risk to Management in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
Establish and maintain effective and cooperative working relationships within all departments within the company. Communicate with internal staffs regarding customer payments and issues preventing a timely resolution
Research and perform special projects and other activities as assigned
Telephone is the primary collection tool and must possess excellent interpersonal and communication skills
Maintain superior customer relations and customer service to all customers. Provide high-quality internal and external customer service in a timely manner. Develop positive working relationship when interacting with customers and our internal sales team
Manage customers by remaining polite, tactful, firm and professional
Follow up frequently for payment commitments
Maintain client confidentiality
Actively participate in Team planning meetings
Deliver a consistent and professional level of service at all times
Call and contact by email promptly once an account becomes past due and ensuring minimum bad debt risk through having an understanding of how the business works
Update customers details and collections information accordingly to each relevant systems.
Follow strict company policies and procedures at all times
Skills and Experience Required:
Has experience working mainly with French including understanding of Business and legal practices
Fluent in both languages, French and English, is a must
Knowledge of systems such as SAP, Salesforce, Cforia, Google shared drives or pivot table would be a plus.
Knowledge of Withholding Tax process would be a plus.
Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Full Microsoft suite, including excel, word and PowerPoint although Excel especially
Prior collections experience required. Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities
This is a 6 month contract position.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: FINANCE
Job Category: Finance Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 19757