Product Manager, Client Engagement & Data
As the Product Manager, Client Engagement & Data you'll lead customer migrations, drive algorithm development aligned with market needs, and establish expertise in our matching algorithms. Responsibilities include devising strategies to enhance market presence in search and matching, and collaborating closely with Technology and Data Strategy teams. Engaging with stakeholders like Sales, Data Strategy, Product, Operations, and Marketing, this role focuses on global client interaction, understanding market needs, and managing algorithm suites within Dow Jones Risk & Compliance products. Reporting to the Director of Algorithms, it involves coordinating with internal and third-party teams, ensuring matching functionality, documentation accuracy, and effective communication with both internal teams and clients.
Support internal and external communication for new releases and maintain user guides.
Engage with Sales and Customers to gather feedback, offer support, and identify product enhancement opportunities.
Collaborate with Sales, Marketing, and Proposition teams to effectively position matching products in the market.
Provide comprehensive training and support to Sales teams across the Americas, EMEA, and APAC regions.
Develop and refine service offerings to meet evolving client needs and improve overall product quality.
Conduct client education and feedback sessions for smooth migration between matching algorithms.
Assist in customer configuration processes and provide necessary support during transitions.
Manage customer migration processes, including feedback sessions and expertise during signoff and cutovers.
Address, document, and analyse customer support issues to propose effective solutions.
Maintain a thorough understanding of customer needs and the risk and compliance market as related to matching.
Key Skills and Experience
Strong customer service skills with a knack for understanding and addressing diverse client needs
Prior experience working on client migrations and with client data
Adaptability to work across different time zones and business cultures
Independence in managing client and product requirements, influencing decision-making
Proven track record in goal-setting and achievement
Collaborative team player across various functional and client project teams
Familiarity with search, text matching technologies & machine learning advantageous
Optional understanding of linguistics
Knowledge of Risk & Compliance industry (beneficial but not mandatory)
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: PIB - RISK & COMPLIANCE
Job Category: General Management
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 39713