Are you a people person?
If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.
Oil Price Information Service (OPIS), a Dow Jones Company, provides price transparency across the global supply chain so that all stakeholders can buy and sell oil and energy commodities with confidence. We do this by providing transparent pricing, real-time news, powerful analytics and software and educational and networking events. We also provide a range of free resources and maintain an active blog.
Our commitment to reliability is reinforced by world-class, personalized customer service and constant innovation. OPIS listens to what our customers and industry stakeholders need and responds with flexible and easy-to-use products and solutions. OPIS methodology is compliant with all international standards for price reporting agencies set forth by IOSCO, the International Organization of Securities Commissions.
The OPIS Sales Operations Team is responsible for building, maintaining, and analysing reporting critical to the operations of the OPIS sales team. The Sales Operations Associate will report to the OPIS - Director of Sales Operations. The role sits within the Sales Operations team which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.
Overview of Position
The Sales Support Analyst assists sales teams with sales order tasks. These tasks include creating orders, sending contracts for signature, obtaining approvals for discounts and other critical order processing functions to ensure on time delivery. The successful candidate will be a self-started who has a keen eye for detail, asks questions to clarify understanding, and has a desire to ensure data is correct. They will work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team.
What You Will Do:
Responsible for providing support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management.
Able to discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, product delivery, sales operations in an accurate and organized manner.
Assist in prepararation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence as required.
Process signed and executed renewal contracts in Salesforce system and liase with sales operations.
Process product or service cancellations. Create cancellation forms and route to appropriate internal product group or accounting for processing.
Maintain and meet all contracts requested by the account manager on behalf of the client.
Responsible for researching and resolution of product delivery and invoicing challenges in behalf of the customer/account manager. With ability to accurately and succinctly explain any such resolution to the appropriate Sales team member, Sales Manager or client contact.
Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly.
Accurate and timely submissions by month end on any client cancellations to OV (order validation).
Submit to OV accurate client data information (edits/changes for address and or contact) for uploading into SAP.
Assist and work with sales on outstanding orders still waiting on information and or waiting on PO (Purchase Order) in order to process and complete for revenue recognition.
Sales Support experience preferred
Proficient in supporting and processing contracts
3 years experience in the sales organization working specifically with OPIS software/data contracts
Applied working knowledge in all MS Office applications. Specifically MS Word and MS Excel
Highly organized and capable of effectively prioritizing tasks
Previous experience working with Salesforce/Netsuite
Excellent written and verbal communication skills
Previous experience in supporting multiple colleagues
Must have excellent communication skills (oral and written).
Must have excellent organization skills and the ability to organize thoughts and ideas.
Must have the ability to interact professionally with both clients and peers.
Must have the ability to work under moderate supervision and handle multiple tasks.
Must be reliable and able to work under pressure.
Must be cooperative and able to work in a team environment.
Must be detail oriented.
Ability to document processes and procedures.
Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at firstname.lastname@example.org. Please put "Reasonable Accommodation" in the subject line.
Business Area: OPIS
Job Category: Sales
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 31126