Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Billing Analyst (Entry Level) in KUALA LUMPUR, Malaysia

Job Description:

OPIS, a Dow Jones company, is seeking an exceptional individual to join our order management team. In this role, you will perform daily invoicing for both the OPIS and AXXIS business lines. Monitor and action on items in a shared billing mailbox. Research and resolve all errors and discrepancies. Run reports and troubleshoot as needed. Comply with billing internal controls and participate in special projects. Establish and maintain positive business relationships both internally and externally to promote company goals. Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.

Roles and Responsibilities:

  • Perform billing, research and customer service-related activities supporting the company's business operations

  • Ensure billing cycles are handled efficiently and accurately

  • Work in a team environment, while establishing and building strong relationships both internally and externally to promote company goals

  • Learn systems in a timely manner and adapt to changing processes and procedures

  • Comply with company and departmental policies, procedures and performance standards including internal controls and SOX compliance

  • Analyze and answer inquiries from internal and external customers

  • Utilize systems and tools in order to achieve department objectives

  • Identify opportunities for improvement and proactively work with all stakeholders to implement improved processes

  • Address/Resolve escalations

  • Complete administrative tasks and perform other related duties as assigned

  • Participate in special projects

  • This role is required to work US hours, 9am to 6pm EST. Shift allowance will be provided.

Required Skills:

  • Understanding of the billing and customer service activities, generally accepted accounting principles, and internal accounting controls

  • Demonstrate strong organizational and interpersonal communication skills

  • General understanding of Microsoft Office Suite of products including, but not limited to Excel and Word

  • Ability to work in a deadline oriented environment

  • Ability to adapt to constantly changing environments & priorities

  • Excellent communication skills; verbal and written as well as excellent phone and email etiquette

  • Demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts

  • Must be able to work independently and to exercise good sound judgment

  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards

  • Effective research and problem-solving skills with attention to detail and accuracy

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Finance Group

Union Status:

Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 34754

DirectEmployers