Dow Jones Customer Service Jobs

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Job Information

Dow Jones Partner Success Specialist in HONG KONG, Hong Kong

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Job Description:

Company Overview

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations with nearly 2,000 journalists in more than 75 bureaus globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

Department/Product Overview

The Professional Information Business (PIB) at Dow Jones plays a critical role in the delivery of key B2B products in order to be the power behind global businesses.

Position Statement

The Partner Success Specialist has expert project and partner management experience, and is responsible for supporting the PIB Partners and Licensing team in managing Partner support.

The successful candidate is hands-on and highly detail oriented. We also require strong collaboration skills, the ability to multi task multiple complex projects simultaneously.

Primary Responsibilities/Accountabilities

Strategy Activities

  • Assist Regional Heads and Global Content Licensing Manager with key objectives

  • Assist in defining and managing Partner Activation, On-boarding, and Maintenance strategies and tactics, as well as developing processes and any associated tools for reporting/communications

Relationship Activities

  • Maintain high levels of partner satisfaction through regular communication and establishing strong relationships with all Partners

  • Maintain accurate and appropriate records within the global CRM systems

  • Support and work with PAL team in successfully onboarding partners once agreements are signed or modified.

  • Assist PAL team in retaining Dow Jones’ contracted revenue and/or content provision

  • Take prospective partners through our Partner Process

  • Work with the Customer Service, Sales and Marketing teams

  • Work in close collaboration with Legal, Finance, Product and Tech teams

  • Manage both internal and external expectations on processes, timelines, approvals, and deadlines

Content Licensing Work Activities

  • Support United States tax compliance reporting and escalation activities

  • Perform research activities and requests

  • Participate and represent PAL at weekly and working committee meetings

  • Support creation and testing of partner and publisher source lists and queries

  • Support Internal database-related requests as required

Commercial Partnership Work Activities

  • Coordinate and manage day-to-day operational activities for new and/or existing partners

  • Coordination of all certification and post-certification activities

Marketing Activities

  • Coordinate with Marketing with the execution of PAL marketing roadmap, Newsletters and Benefits Program

Data Analysis and Reporting Activities

  • Assist in data analysis, reporting, communication, and enabling of available data to the PAL team, especially as it relates to KPI factors

Experience/Skills

  • Bachelor’s degree with around 3 years of relevant (relationship management) work experience in media, information business or financial services industry.

  • Fluency in spoken and written English (Mandarin Chinese, Cantonese and/or Japanese a huge plus)

  • Must be a self starter with entrepreneurial skills to identify how to progress multiple and varied projects with the new alliances the business forms

  • Experienced in change management & creating and applying new processes

  • Ability to articulate a vision and gain the buy-in of key stakeholders

  • Excellent presentation and written communication skills, with an attention to detail

  • Proven ability to work well within a team environment while accomplishing individual projects

  • Ability to work non-traditional hours as required, as part of a global team

  • Must be able to remain flexible in the work environment, while managing multiple priorities under time constraints in a fast paced environment

  • Proficient PC skills required, including the use of Salesforce, office collaboration software, word processing, presentations, spreadsheets, & project management software

If this position matches your experience, skills and motivations please submit your CV and a covering letter detailing why you feel you are suitable for the role.

[Please note only candidates requested for interview will be contacted].

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PIB - OFFICE

Job Category: Strategy Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 18833

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