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Dow Jones Collections Specialist in HONG KONG, Hong Kong

Job Description:

Collections Specialist

This role will report to Collections Supervisor in Hong Kong.


  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Work with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets.

  • Act in compliance with our goals and procedures as they pertain to collection activity, and specified Accounts Receivable goals.

  • Perform a comprehensive and assigned collection strategy with customers who are past due in calls and emails.

  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status.

  • Escalate at-risk collection accounts to Management.

  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.

  • Establish an effective and cooperative working relationship within the department and company.

  • Communicate with internal staff regarding customer payments issues and provide resolution.

Performance Expectations:

  • Degree holder in Business Administration, Finance, Accounting or related disciplines;

  • 5 years+ high volume APAC collections experience

  • Strong attention to detail, goal oriented

  • Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

  • Maintain customer relations and customer service to all customers.

  • Develop a positive working relationship with customers and our internal sales team.

  • Fluent in English and Mandarin with good English and Chinese written skills.

Dow Jones offers an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 27265