Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

reach out to us at <a target="_blank" href="mailto:TalentResourceTeam@dowjones.com">TalentResourceTeam@dowjones.com </a>. Please put “Reason
and acknowledge the <a href="https://images.dowjones.com/wp-content/uploads/sites/43/2017/10/26202011/Dow-Jones-Applicant_Privacy_Notice_10122017.doc_.pdf" target="_blank">Dow Jones Applicant Privacy Notice </a> and <a href="https://www.dowjones.com/cookies-policy/" target="_blank">Dow Jones Cookie Policy </a>, including data tra

Job Information

Dow Jones Collections Analyst (Finance Operations) in HONG KONG, Hong Kong

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy.

Job Description:

Collections Analyst (Finance Operations)

This role will report to Collection Supervisor in Hong Kong.

Responsibilities:

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Work with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets.

  • Act in compliance with our goals and procedures as they pertain to collection activity, and specified Accounts Receivable goals.

  • Perform a comprehensive and assigned collection strategy with customers who are past due in calls and emails.

  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status.

  • Escalate at-risk collection accounts to Management.

  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.

  • Establish an effective and cooperative working relationship within the department and company. Communicate with internal staff regarding customer payments issues and provide resolution.

Performance Expectations:

  • Degree holder in Business Administration, Finance, Accounting or related disciplines;

  • Prior APAC collections experience is preferred, with 3 years relevant experience. Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

  • Maintain customer relations and customer service to all customers.

  • Develop a positive working relationship with customers and our internal sales team.

  • Fluent in English and Mandarin with good English and Chinese written skills.

Dow Jones offers an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 18664

DirectEmployers