Dow Jones Customer Service Jobs

Customer Service

Are you a people person?

If so, we want you on our team. People like talking to you. You’re a problem solver, self-starter, and keen negotiator. You understand that good customer relationships are vital for business. You make a great first impression. People like working with you because you’re reliable, energetic, and most of all, fun. If this is you, we’d love to meet you.

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Job Information

Dow Jones Recruiting Coordinator - EMEA in BARCELONA, Spain

Job Description:

Join the dynamic People team of Dow Jones! This global industry leader seeks a Recruitment Coordinator to become a part of a creative, professional and energetic environment.

The right person is smart, quickly and accurately carries out procedure, is able to anticipate and troubleshoot problems, has a high emotional intelligence, is outgoing, and possesses a discernible sense of humor. Finally, you must love learning, reading, media and entertainment - we are a leading global publishing company after all, and our parent company is News Corporation.


  • Schedule of all interviews in a timely manner for a high volume recruitment team

  • Responsible for all aspects of phone and in person interview scheduling, offer creation, and background check process.

  • Provide top-level ad-hoc and regular recruiting reports for recruiters

  • Maintain data integrity in systems of record through frequent communication with Recruiters and HRIS

  • Post openings across various sites

  • Manage a small requisition load or sourcing load based on team needs; work closely with hiring managers on full-life cycle recruiting.

  • Network to find passive candidates via various channels: industry contacts, association memberships, groups and employees

  • Build networks to find qualified passive candidates

  • Work with our recruiters and managers to gain a deep understanding of our jobs and find creative sourcing solutions to provide a large volume of high quality active and passive candidates.

  • Fully and accurately utilize the Workday and find efficiencies in process wherever needed.

  • Utilize diverse channels of digital and social media sites for recruitment

  • Screen candidates and qualify based off of requirements determined by hiring managers

  • Responsible for contractor conversions

  • Track all referrals.

  • Generate offer letters and Initiate background checks; escalate discrepancies toHead of Recruitment for resolution

  • Initiate new hire on-boarding


  • 1-3 years of recruitment or administrative support experience

  • Previous experience with HR databases and automated recruiting tools is preferred

  • Previous experience running detailed reports (ideally from an applicant tracking or human resource management system) is a plus

  • Ability to communicate (written and verbal) effectively and tactfully in a customer service manner

  • Strong interpersonal skills in dealing with all levels of management

  • Must be computer literate in Gmail, Google Docs and Good Sheets

  • Must be proficient in internet database research

  • Must be able to coordinate and perform multiple tasks simultaneously

  • Workday knowledge preferred

  • Strong organizational skills, proven attention to detail/accuracy is required

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.

Business Area: PEOPLE

Job Category: Human Resources Group

Req ID: 33195