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Job Information

Dow Jones Delivery Manager in BARCELONA, Spain

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Job Description:

Position Title: Delivery Manager, Content Curation, Barcelona

Department: Content Curation

Functional Area: Custom Research

Reports to: Director, Content Curation

Position Summary Statement

Content Curation sits within the Custom Research group and is responsible for the creation and delivery of curated content features across a range of PIB products supported by Data Strategy. This includes Factiva Expert Search, Homepages, Newsstand and Web Content in; My Company Today newsletters; and Dow Jones Direct. The global group includes teams in Princeton, Barcelona and Singapore who are responsible for building and maintaining agents to crawl non-licensed web content; building and maintaining expert search queries, including dynamic “trending topics,” for click-and-go access by clients; assessing client needs and preparing customized newsletters to meet those needs; and building and maintaining Factiva product features including Homepages and Newsstand.

The Delivery Manager is a key role within the Content Curation team, supporting the Director of Content Curation, regional Content Curation Managers, Product, Sales, clients and our outsourcing partner ADP. The role will require a high degree of interaction with the Content analysts, CC managers, ADP and clients to ensure MCTs and DJDs are delivered with high quality and in a timely manner. This role will also ensure relations with Sales, Product and clients are maintained at a level that ensures continued strong business growth.

Key Responsibilities

  • Be the first post-sale point of contact for all MCT, DJD deals. Manage operational components of set up and delivery, i.e. account activation, query writing, source selection, guidelines and newsletter builder process

  • Monitor newsletter deliveries to ensureMCTs/DJD are sent according to agreed contract requirements

  • Ensure KPIs for quality and delivery are met and tracked/reported on per agreed timelines.

  • Proactively communicate with customers about newsletter production issues including delayed or late deliveries

  • Own and manage the holiday coverage process to ensure MCT/DJDs are sent when needed and holiday messages are included. Should also ensure the service is not delivered if not required on a specific holiday

  • Own the production and distribution of customer usage data to regional managers to drive discussion and conclusions on the business direction

  • Escalate/follow up on all IT issues related to production and delivery. Keep management, analysts and partners informed

  • Manage the global MCT/DJD Timeliness tools and processes

  • Maintain all global MCT/DJD documentation/records and links to the Team’s intranet up to date

Key Relationships

  • Work with regional Content Curation managers, partner, director and content analysts to ensure MCT/DJD delivery quality and timeliness

  • Work with Sales, Product and other Data Strategy teams to ensure that Content Curation deliveries meet the content needs of customers

  • Work with Customer Service and Sales to understand customer delivery needs and respond to customer questions

  • Work with external contractors to achieve delivery and quality goals are met

  • Work with Technology teams as needed to ensure tools are in good working order

Skills, Experience and Qualifications

  • 2+ years working in Data Strategy/Content Curation

  • Exceptional organizational skills, multi-tasking capabilities and detail oriented

  • Able to work under pressure

  • Experience in project management

  • Excellent verbal and written skills

  • Bachelor’s degree

  • Understanding of cultural sensitivities and time zones preferred

  • Understanding of the methods used to develop, serve and maintain curated content offerings in PIB products

  • Sound judgment, with the ability to solve problems independently


  • Candidate must be qualified to work in Barcelona

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation" in the subject line.

Business Area: PIB - DATA STRATEGY

Job Category: Data/Content Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 19884