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Job Information

Dow Jones Delivery Manager in BARCELONA, Spain

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Job Description:

Position Title: Delivery Manager, Content Curation, Barcelona

Department: Content Curation

Functional Area: Custom Research

Reports to: Director, Content Curation

Position Summary Statement

Content Curation sits within the Custom Research group and is responsible for the creation and delivery of curated content features across a range of PIB products supported by Data Strategy. This includes Factiva Expert Search, Homepages, Newsstand and Web Content in Factiva.com; My Company Today newsletters; and Dow Jones Direct. The global group includes teams in Princeton, Barcelona and Singapore who are responsible for building and maintaining agents to crawl non-licensed web content; building and maintaining expert search queries, including dynamic “trending topics,” for click-and-go access by clients; assessing client needs and preparing customized newsletters to meet those needs; and building and maintaining Factiva product features including Homepages and Newsstand.

The Delivery Manager is a key role within the Content Curation team, supporting the Director of Content Curation, regional Content Curation Managers, Product, Sales, clients and our outsourcing partner ADP. The role will require a high degree of interaction with the Content analysts, CC managers, ADP and clients to ensure MCTs and DJDs are delivered with high quality and in a timely manner. This role will also ensure relations with Sales, Product and clients are maintained at a level that ensures continued strong business growth.

Key Responsibilities

  • Be the first post-sale point of contact for all MCT, DJD deals. Manage operational components of set up and delivery, i.e. account activation, query writing, source selection, guidelines and newsletter builder process

  • Monitor newsletter deliveries to ensureMCTs/DJD are sent according to agreed contract requirements

  • Ensure KPIs for quality and delivery are met and tracked/reported on per agreed timelines.

  • Proactively communicate with customers about newsletter production issues including delayed or late deliveries

  • Own and manage the holiday coverage process to ensure MCT/DJDs are sent when needed and holiday messages are included. Should also ensure the service is not delivered if not required on a specific holiday

  • Own the production and distribution of customer usage data to regional managers to drive discussion and conclusions on the business direction

  • Escalate/follow up on all IT issues related to production and delivery. Keep management, analysts and partners informed

  • Manage the global MCT/DJD Timeliness tools and processes

  • Maintain all global MCT/DJD documentation/records and links to the Team’s intranet up to date

Key Relationships

  • Work with regional Content Curation managers, partner, director and content analysts to ensure MCT/DJD delivery quality and timeliness

  • Work with Sales, Product and other Data Strategy teams to ensure that Content Curation deliveries meet the content needs of customers

  • Work with Customer Service and Sales to understand customer delivery needs and respond to customer questions

  • Work with external contractors to achieve delivery and quality goals are met

  • Work with Technology teams as needed to ensure tools are in good working order

Skills, Experience and Qualifications

  • 2+ years working in Data Strategy/Content Curation

  • Exceptional organizational skills, multi-tasking capabilities and detail oriented

  • Able to work under pressure

  • Experience in project management

  • Excellent verbal and written skills

  • Bachelor’s degree

  • Understanding of cultural sensitivities and time zones preferred

  • Understanding of the methods used to develop, serve and maintain curated content offerings in PIB products

  • Sound judgment, with the ability to solve problems independently

Other

  • Candidate must be qualified to work in Barcelona

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PIB - DATA STRATEGY

Job Category: Data/Content Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 19884

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