Dow Jones is looking for a Content Operations Specialist to join our Content team responsible for onboarding, ingesting and managing content within Factiva products and services. The group ensures accurate delivery of content and distribution/sharing of information about our content to customers, publishers and B2B colleagues.
As a Content Operations Specialist, you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will work closely with our colleagues in Content, Content Licensing, Custom Research, Technology and Customer Service teams to onboard and manage our content sets and provide the required support to Factiva customers.
You will report to the Content Operations Manager APAC
Help onboard new sources and maintain the accuracy of the Factiva source details in the Content Database (CDB), a repository of information about all Factiva sources.
Monitor content arrival to ensure that sources are available on Factiva products per expected timeliness and completeness criteria
Ensure content is displayed correctly and address data format or delivery issues
Develop and maintain good relationships with our content publishers
Process editorial amendment requests (deletions and corrections of articles), as instructed by the relevant content publishers or our Legal team
Support Customer Service by answering content-related questions from internal and external customers
Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion
Fluency in English and Korean
Excellent decision-making and problem-solving skills
A reliable and responsible attitude
A flexible approach to the work environment; working independently as well as in a team
An openness to different views and opinions and an appreciation for team diversity
Familiarity with/basic understanding of data formats such as XML, HTML, NewsML
Basic knowledge of Korean character-sets (encoding) such as Korean EUC-KR.
Comprehensive Insurance Plans
Employee Referral Program
Fitness Reimbursement Program
Paid Time Off
Region Specific Benefits, as applicable
 Factiva is a professional research database, providing access to aggregated global news and business information from approximately 33,000 sources in 29 languages from over 200 countries and territories.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Req ID: 29243